This is a maternity cover role from 14 September 2026 till 1 March 2027

Why You’ll Love Working with Us

- Competitive pay, including penalty shift opportunities
- Career development through training and study support
- 12 weeks paid parental leave
- Recognition programs celebrating your contribution
- Flare Benefits - discounts across 500+ brands, plus savings on groceries, gyms, travel and more

About the Role

- Overseeing the full delivery of Club Services commitments to ensure a consistently high standard of resident and family experience.
- Acting as a central liaison, working closely with lifestyle, clinical, catering, maintenance, administration, and support teams to coordinate seamless service delivery.
- Building robust relationships with residents, families, and team members to foster a welcoming and responsive environment.
- Managing enquiries and leading the resident admissions process, including conducting tours, providing follow-up communication, and supporting the final move-in and onboarding experience.
- Promoting the facility’s services through strong communication, engagement, and a proactive approach to customer care.
- Taking ownership of customer touchpoints, ensuring residents and families have a single, reliable point of contact.

What You’ll Bring

- Lead the Welcome Experience: Manage all aspects of the resident welcome process, including handling enquiries,



conducting facility tours, facilitating the sales process, coordinating admissions, and supporting resident orientation.
- Be the Face of Club Services: Represent the "Regis Club Services" with warmth, professionalism, and a commitment to excellence in every interaction.
- Support Residents & Families: Act as the main point of contact for day-to-day queries from residents and their families, ensuring timely and effective resolution.
- Deliver on Club Services Commitments: Oversee the daily delivery and continuous improvement of Club Services standards to ensure a consistent, high-quality experience.
- Administration & Budget Oversight: Manage administrative tasks and support the Club Services budget, ensuring resources are allocated effectively.
- Foster Collaboration: Build strong working relationships with internal teams across the organisation, including clinical, lifestyle, catering, administration, and support services, to ensure seamless service delivery.

Why Our People Love Regis

We care - for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day – physically, emotionally, and professionally.

At Regis, real impact starts with you.

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📌 Club Services Manager (Queensland)
🏢 Regis
📍 Queensland