Practice: Queensland Prosthodontics
Location: Watkins Medical Centre, Spring Hill, Brisbane
Employment: Full time
Hours: Monday to Friday, 9:00 am–5:00 pm
Reports to: Practice Manager / Principal Prosthodontist

Position Description

Dental Receptionist / Front Office Coordinator

Practice: Queensland Prosthodontics
Location: Watkins Medical Centre, Spring Hill, Brisbane
Employment: Full-time
Hours: Monday to Friday, 9:00 am–5:00 pm
Reports to: Practice Manager / Principal Prosthodontist

Position Overview

Queensland Prosthodontics is a specialist dental practice providing high-quality restorative and implant dental care. The Dental Receptionist / Front Office Coordinator is responsible for the efficient operation of the front office and for providing an exceptional experience for patients, referring practitioners and visitors.

This is a key patient-facing position requiring excellent communication, organisation, attention to detail and the ability to manage multiple priorities. The successful applicant will work closely with the clinicians, support staff, laboratory team and Practice Manager to ensure patients progress smoothly through their treatment journey.

Key Responsibilities

Patient care and communication

- Provide a warm, professional and welcoming experience for all patients.

- Answer incoming telephone calls, emails and patient enquiries promptly and professionally.

- Greet patients on arrival and manage check-in and departure.

- Respond appropriately to patient questions and direct clinical enquiries to the relevant clinician.

- Maintain professional and compassionate communication, particularly with anxious patients or those undergoing complex treatment.

- Maintain patient confidentiality and privacy at all times.

Appointment and diary management

- Manage clinicians' appointment books efficiently.

- Schedule consultations, treatment appointments, reviews and maintenance visits.

- Understand treatment sequencing and ensure appropriate appointment durations are allocated.

- Coordinate appointments with external specialists and other healthcare providers where required.





- Confirm appointments and proactively manage cancellations and changes to the diary.

- Follow up patients requiring further appointments or ongoing treatment.

Treatment coordination and administration

- Assist with the preparation and distribution of treatment plans and quotations.

- Follow up patients regarding outstanding treatment plans and proposed treatment.

- Ensure treatment plans, consent forms and other relevant documentation are completed, signed, scanned and correctly filed.

- Maintain accurate and current patient records.

- Track patients progressing through multi-stage treatment to ensure appointments and required correspondence are not overlooked.

- Assist with referrals, specialist correspondence and communication with referring dentists.

Accounts and payments

- Process patient payments and provide receipts.

- Assist with account enquiries and ensure outstanding accounts are appropriately followed up.

- Ensure financial arrangements and quotations are accurately documented.

- Liaise with the Practice Manager regarding account or payment issues where required.

Practice administration

- Use the practice's cloud-based management software, Max, accurately and efficiently.

- Maintain an organised, professional and presentable reception and front-office environment.

- Assist clinicians and other team members with administrative tasks as required.

- Monitor correspondence and ensure messages and requests are actioned appropriately.

- Contribute to the development and maintenance of efficient front-office systems and procedures.

- Undertake other reasonable administrative duties necessary for the smooth operation of a small specialist practice.

Key Performance Expectations

The Dental Receptionist / Front Office Coordinator will be expected to:

- Provide consistently excellent customer service.





- Maintain accurate and complete patient records.

- Ensure telephone calls, emails and patient enquiries are dealt with promptly.

- Ensure treatment plans and patient follow-ups are actioned in a timely manner.

- Maintain an organised and efficiently managed appointment book.

- Demonstrate strong attention to detail and follow tasks through to completion.

- Communicate effectively with clinicians, staff, patients and referring practices.

- Identify outstanding tasks and take appropriate action without requiring constant direction.

- Maintain punctuality, reliability and professional presentation.

- Work collaboratively and flexibly as part of a small team.

Skills and Attributes

The successful applicant will ideally demonstrate:

- Excellent verbal and written communication skills.

- A friendly, positive and professional manner.

- Exceptional customer service skills.

- Strong organisational and time-management abilities.

- Excellent attention to detail.

- The ability to prioritise competing demands in a busy front-office environment.

- Initiative and a strong sense of personal responsibility.

- Confidence using computers and cloud-based software.

- The ability to learn new systems quickly.

- Discretion when handling confidential patient and practice information.

- A willingness to assist colleagues and contribute to the broader needs of the practice.

Previous dental reception or healthcare administration experience is advantageous but not essential for an applicant with the right aptitude and attitude.

About Queensland Prosthodontics

Queensland Prosthodontics is a specialist practice focused on quality rather than patient volume. With a maximum of two clinicians operating at any one time, we aim to maintain a calm, organised and highly professional clinical environment.

We place considerable emphasis on digital dentistry, precision, cleanliness and attention to detail. We value long-term relationships with our patients, referring practitioners and staff and are looking for someone who would like to become a long-term member of our team.

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📌 Dental Receptionist / Front Office Coordinator (Brisbane)
🏢 QLD Prosthodontics
📍 Brisbane