Coastlink is the Central Coast’s most trusted Disability and Aged Care provider.

Established in 1985 as a non-profit organisation, we began by providing family-based care for children living with disability.Over the last four decades, our services have expanded. Today, we provide qualityaged care,disability supportsandaccommodation optionsto people of all ages with a variety of physical, intellectual, sensory, social or age-related abilities.But our commitment to improving the daily lives of our clients remains unchanged.Every day, we change the lives of people living with disability by removing barriers to their success and empowering them to live a life of their choice.

Are you looking for:

- A dynamic career in the disability sector working in a unique and innovative work environment supporting clients within our Individual Supports Program
- An opportunity to grow a position in a successful organisation.
- Competitivesalary and prospects for salary packaging.

Position Summary:

As the Coordinator,you will be responsible for the leadership, operational management and person-centred service delivery across Coastlink’s Individual Supports Program

You will be actively involved in liaison with our NDIS clients and their families/carers to ensure that our support services are individualised and highly flexible to meet their individual needs.

Leading a team ofSupport Workers, they will benefit from your robust leadership abilities and self-motivation.

The responsibilities of this role will include:

- Implementation of systems and processes that place the client at the centre of service delivery exercising maximum choice and control, demonstrate agility in responding to clients’ choices, and comply with risk management principles including WH&S;




- Program implementation that balances dignity of risk v’s duty of care requirements for clients and the organisation
- Responsible for ensuring direct reports understand responsibilities and delegations
- Outcomes achieved demonstrate informed choice by clients and this is documented throughout the planning process
- Regular monthly support and supervision is undertaken, and demonstrated understanding of roles is apparent enabling greater client choice and control
- Seeking regular feedback from clients and staff, particularly their views on current service delivery
- Undertaking various individual assessments that value add to services provided
- Obtaining feedback from clients during the review periods of the Service Plans and feedback plans are developed with targets and timeframes set, progress against plans is regularly reviewed and adjustments made following these reviews
- Involvement in and contribution to the team’s results and effectiveness by prioritising work and informing team members
- Staff Management of support workers by undertaking regular support and supervision and appraisal including performance management when required

To be successful in this role you will need:

- Minimum 5 years’ experience working in disability industry; NDIS or Supported Housing
- Minimum of 3 years’ experience in Operational Management of an Individual SupportsProgram or similar
- Understanding and implementation of person centred/directed planning and positive behaviour support




- Experience in the development and delivery of services for people with an intellectual and developmental disability as well including from a CALD background
- Knowledge and understanding of disability sector funding and new innovation funding and a well-developed knowledge of the NDIS, Restrictive Practices and reportable incidents scheme
- Ability to manage client budgets within allocated funds and experience in billing
- Working relationships with disability and allied health agencies on the Central Coast
- Abilityto work autonomously and demonstrated ability to make complex judgments, prioritise tasks and take initiative
- Good understanding of technology, using client management systems and Microsoft products.
- Exceptional attention to detail, highly organised with time management skills and the ability to multitask at times
- Highly developed and proven customer service skills and ability to think outside the box including experience in following correct procedures when dealing with challenging situations and vulnerable people
- Strong communication and interpersonal skills; the ability to present high level reports; the ability to adapt communication style to meet people’s needs
- Demonstrated capacity to manage critical issues and deal with challenging situations
- An excellent understanding of the NDIS Quality and Safeguarding framework and NDIS Practice Standards
- Strong team work ethic, demonstrated commitment to social justice principles and access and equity
- A current First Aid Certificate
- A current NSW Working with Children Check, NDIS Workers Screen Check and NSW Driver’s licence.
- Apassion toembraceandapplyCoastlink’svaluesandethics tofosteracultureofpositivesupport, client empowerment, honesty, accountability, inclusion, respect and empathy.
- Paidongoingtraining andprofessionaldevelopment;

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📌 Coordinator - Individual Supports (Gosford)
🏢 Coastlink Respite Care
📍 Gosford