About the role

Complete Health at Crossways is seeking a Medical Receptionist to join our healthcare team on a casual basis, which could lead into a permanent part time position. This is a vital front-facing position located in Terrigal, NSW 2260, where you will be the first point of contact for our patients. As a Medical Receptionist, you will play a crucial role in ensuring our clinic operates smoothly and professionally, creating a welcoming environment that reflects our commitment to exceptional patient care and service excellence.

What you'll be doing

- Greeting patients warmly and professionally upon arrival, managing check-in procedures and maintaining accurate patient records

- Scheduling and confirming patient appointments, ensuring efficient clinic scheduling and minimising wait times

- Answering telephone enquiries professionally and directing calls to appropriate staff members

- Processing patient payments, managing invoices and maintaining cash handling procedures with accuracy

- Updating and maintaining patient files and medical records in accordance with privacy and confidentiality regulations

- Assisting clinicians by preparing patient notes and ensuring all necessary documentation is completed before appointments

- Managing reception area cleanliness and organisation to maintain a professional and hygienic environment

- Supporting administrative tasks including data entry, filing and general office duties

- Responding to patient enquiries regarding services, fees and medical procedures with knowledge and professionalism

What we're looking for

- Experience with Best Practice, Microsoft Office, Workers Compensation





- Proven experience working as a medical or healthcare receptionist, or equivalent experience in a busy reception environment

- Excellent communication and interpersonal skills with the ability to interact professionally with patients, visitors and staff

- Strong organisational abilities with competency in managing multiple tasks simultaneously

- Excellent attention to detail and accuracy, particularly when handling patient information and financial transactions

- Professional and compassionate telephone manner and active listening skills

- Understanding of patient privacy and confidentiality requirements, including compliance with relevant healthcare legislation

- Ability to remain calm and courteous, even during busy periods or challenging patient interactions

- Reliable, punctual and a team player

What we offer

Complete Health at Crossways is committed to providing a supportive and professional workplace where our team members thrive. As a casual Medical Receptionist, you will enjoy the flexibility of casual work arrangements that may suit your lifestyle needs. We foster a collaborative team environment where your contribution is valued and recognised. Our clinic is dedicated to maintaining high standards of patient care and skilled practice, and we support our staff through ongoing training and development opportunities to enhance their skills and knowledge in medical administration and healthcare service delivery.

Apply now

To apply for this Medical Receptionist position, please submit your resume, a covering letter and contact details of two professional references. We look forward to hearing from you.

📌 Medical Receptionist (Springfield)
🏢 Complete Health at Crossways
📍 Springfield