About The Role

Reporting to the Doorways Regional Manager, you will work with community members to support their goals and build pathways to social and economic independence, addressing systemic barriers related to poverty. You will use a holistic, whole‑of‑life view to understand clients’ needs, skills, and resources, helping them access the support and opportunities required for positive change.

The primary aim is to empower clients – working alongside them in a strengths‑based, collaborative way to help them identify their own goals and find meaningful solutions that work for them.

Responsibilities

- Provide compassionate, person‑centred support to individuals referred from our emergency relief services, offering case management support.
- Develop strengths‑based case plans and help clients set and achieve meaningful, self‑directed goals.
- Address the root causes of poverty, leading to financial distress, using trauma‑informed and empowering approaches.
- Collaborate with Corps Officers, volunteers, and local partners to deliver integrated, community‑connected support.
- Link clients with specialist services, resources, and networks that build long‑term stability and independence.
- Support people by applying systems thinking and strengthening their social connections with family, friends, and community networks.
- Advocate for clients and help them navigate referral pathways and service systems.

Qualifications

- Diploma in Community Services (or similar), or equivalent experience.
- Experience supporting vulnerable people facing challenges such as financial hardship, housing instability, mental health concerns, or substance use.
- Demonstrated experience in strengths‑based, person‑centred, trauma‑informed and solutions‑focused casework.
- Ability to build respectful,



collaborative relationships and support clients toward self‑directed change.
- Understanding of holistic intake and assessment within a non‑therapeutic casework framework.
- A valid QLD Blue Card (WWCC).
- A valid driver’s licence and access to a comprehensively insured vehicle (mileage reimbursed).

Advantages

- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Generous Paid Parental Leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Flexible working arrangements.
- Access to EAP and health & wellness initiatives including a Fitness Passport.
- Aboriginal and Torres Strait Islander supports such as Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days).
- Ongoing training and development opportunities that enhance on‑the‑job skills and proficiency.
- Rewarding and fulfilling purpose‑driven careers that have positive and sustainable social impacts.

Equal Opportunity Statement

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

Child Safe Statement

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child‑facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

Values

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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📌 Case Worker (Townsville)
🏢 The Salvation Army
📍 Townsville