A living library for now, for the future, for all of us

Senior Library Technician, Reader Services
State Library of New South Wales
Library Services Division
Library Technician Grade 2, Ongoing full time

Unique opportunity to join one of NSW's leading cultural institutions

Leading Library Technicians and Library Assistants in delivering exceptional reader focused services

Competitive remuneration package up to $131,291 p.a. (package includes salary between $102,936 - $115,828 p.a., plus employer’s contribution to superannuation and annual leave loading)

About the Role

This is an exciting opportunity for an experienced library professional to combine people leadership, customer service excellence and service innovation in a highly visible role in the Reader Services Branch.

As a Senior Library Technician, you will lead and support a team of Library Technicians and Library Assistants to deliver high-quality services that meet the evolving needs of readers and researchers. You will play a key role in coordinating daily operations, ensuring service standards are met, managing staff capability and wellbeing, and contributing to the ongoing improvement of services, systems and processes.

Working in a dynamic and fast-paced environment, you will provide expert reference and information services directly to readers while helping shape the future of service delivery through collaboration, data-informed decision making and continuous improvement initiatives.

This position includes occasional evening and weekend shifts.

About you





You are an enthusiastic and collaborative leader who is passionate about delivering outstanding customer service and helping others succeed. You enjoy creating positive experiences for readers, motivating teams and finding practical ways to improve services and workflows.

To be successful in this role, you will have the following knowledge and experience:

Experience leading and supporting staff in a library, information services or customer-focused environment

Demonstrated commitment to delivering exceptional reader, customer or client service, including resolving complex enquiries and service issues

Experience using technology and digital systems to support efficient service delivery and operational outcomes

Strong organisational and communication skills, with the ability to balance competing priorities in a busy environment

Experience building a positive, inclusive and high-performing team culture

Qualifications acceptable for library technician membership of the Australian Library and Information Association (ALIA) or other qualifications and experience deemed by the State Librarian to be equivalent, that meets the minimum standard of skill and knowledge inherent in the ALIA standard.

You will thrive in this role if you embody the Library's values of Integrity, Curiosity, Community, Generosity and Adaptability, and are committed to creating an inclusive, welcoming and reader-focused workplace.

Closing date for applications: 12 August 2026 at 10:00am

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📌 Senior Library Technician (New South Wales)
🏢 State Library of NSW
📍 New South Wales