Exciting role for experienced Level 1 & Level 2 support to large well known client. Role is based on site 5 days in Virginia Great rates on offer. Role to start early August. 9 month contract initially.

Responsibilities:

- Providing Level 1 & Level 2 Support (logging, triage, prioritising and escalating tickets to meet SLAs
- Working across Active Directory, adjusting user and group permissions
- Escalating issues as needed
- Working across Microsoft 365 and Office Suite
- Supporting Microsoft Windows desktops
- Providing first class customer service
- Working as part of a team
- Other duties as directed

Only candidates with the following skills should apply:

- 5 years + experience in Level 1 & Level 2 Support role
- Experience working across Microsoft 365 and Office Suite




- Experience supporting Microsoft Windows desktops
- Strong customer service skills
- Strong stakeholder and communication skills
- Experience working within Microsoft Entra ID / Azure AD
- Basic experience with Microsoft Intune/ endpoint management nice to have
- Robust verbal and written communication skills
- Experience working in process oriented environment
- Team oriented

Note this role is based on site 5 days with 2 shifts as per roster.

This role has no call.

Client will be conducting interviews from week 20th July.

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📌 IT Service Desk (Brisbane)
🏢 Techforce Personnel
📍 Brisbane