Quality, Compliance and Education Manager

St Mary's Residential Aged Care – Concord NSW

At St Mary’s Villa Residential Aged Care, we are more than just a care facility, we’re a community. Guided by Catholic values and a deep commitment to delivering exceptional care, we provide a warm and nurturing environment that honours the dignity, comfort, and wellbeing of every resident.

We're committed to a supportive workplace where our staff feel valued, respected, and empowered to make a meaningful difference every day.

About the Role

St Mary’s Villa (SMV) is seeking a passionate and experienced Quality, Compliance and Education Manager to lead and strengthen our quality, compliance and workforce education, ensuring the delivery of safe, high-quality, person-centred care.

In this role, you will lead our quality, compliance and education strategies while fostering a culture of continuous improvement and excellence across SMV. You will work closely with leadership, clinical and care teams to ensure compliance with the Aged Care Quality Standards and relevant aged care legislation, maintaining audit readiness and promoting best-practice care.

Key Responsibilities

- Lead learning and development initiatives, including mandatory training, competency assessments, and professional development.
- Identify workforce capability and training needs through performance observations, incidents, complaints, competency assessments, performance reviews and training needs analysis.
- Provide on-the-floor coaching and education to care teams to support high-quality, person-centred care.
- Monitor and support compliance with Aged Care Quality Standards, NDIS Practice Standards,



clinical governance requirements and organisational policies.
- Maintain ongoing accreditation readiness and ensure mandatory reports, audits and improvement actions are completed within required timeframes.
- Manage incidents, complaints and feedback, ensuring timely investigation and resolution.
- Maintain training, compliance and quality records, and prepare reports for regulatory and governance requirements.
- Support quality and clinical governance meetings, including data analysis, WHS monitoring and continuous improvement planning.
- Build robust relationships with staff, residents, families, external services and regulatory bodies

What we’re looking for

- Bachelor of Nursing and current unrestricted AHPRA registration as a Registered Nurse
- The ability to engage, coach and influence employees across a range of roles and experience levels
- Demonstrated experience in residential aged care, with strong clinical knowledge of aged care requirements and regulatory compliance.
- Knowledge of residents’ rights, the Aged Care Quality Standards and NDIS Quality and Safeguards Commission
- Strong communication, empathy and teamwork skills
- Current National Police Check or willingness to obtain one
- NDIS Worker Screening Check, or willingness to obtain one
- Experience conducting competency assessments

What we offer

- A competitive salary along with a comprehensive benefits package
- Ongoing training and professional development to support your growth
- A welcoming, inclusive team committed to delivering exceptional care
- Supportive leadership and collaborative team environment
- Opportunities for career growth within the organisation
- A conveniently located facility with easy access

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📌 Quality, Compliance and Education Manager (City of Canada Bay Council)
🏢 St Mary's Residential Aged Care
📍 City of Canada Bay Council