12-Month fixed term role with possible extensionWhat You'll DoSupport the Software Licensing team by managing customer requests and administrative sales functions, predominantly, software renewals, net recent software licensing quotes and processing customer purchase ordersRespond to inbound communications and assist with quoting, order management and issue resolution through a shared inbox and ticketing case systemsLiaise with internal Account Managers and external partner vendors to ensure smooth service deliveryContribute to sales productivity by identifying upsell opportunities and leveraging vendor promotionsMaintain accurate data and prepare customer transaction reportsBuild trust-based relationships with customers, vendors, and internal stakeholdersWhat You'll BrinExperience in a quick-faced high volume customer service, sales support, or licensing role within the IT industryStrong communication skills and a proactive,



service-oriented mindsAbility to negotiate to obtain best pricing from vendors and resolve issues effectivelyStrong attention to detail and comfort working across multiple systems simultaneouslyA team-focused approach and ability to work in a energetic environmentSome knowledge of IT licensing programs and partner tools is highly desirableExperience working in salesforce or similar CRM's and Dynamics 365 is highly desirableWho is DataListed in , Data#3 is now an ASX200 listed company reporting gross sales of $2.8 Billion in financial year.
Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.Voted HRD's Employer of Choice for the last 10 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia.
You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
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📌 Customer Support Representative Brisbane
🏢 Data#3
📍 Brisbane