Chambers Cellars is a respected independent retailer in the liquor industry, committed to providing customers with an exceptional selection of quality beverages and outstanding service. We pride ourselves on our knowledgeable team, customer-focused approach, and deep expertise in the products we stock. Our mission is to create a welcoming setting where customers feel confident in their purchases and receive personalised recommendations.
About the role
We are seeking a Liquor Retail Assistant to join our team at our Yass NSW location on a 38 hour P.W. full-time basis. This is a key front-line position where you will be instrumental in delivering exceptional customer service whilst maintaining our store to the highest standards. As a Liquor Retail Assistant, you will support the smooth operation of our retail environment, helping customers navigate our product range and ensuring compliance with relevant liquor regulations. This role is essential to creating a positive shopping experience and building customer loyalty.
Key responsibilities
- Providing friendly and knowledgeable customer service to all shoppers, offering product recommendations and assistance
- Processing transactions accurately using the point-of-sale system and handling cash and card payments responsibly
- Checking customer identification where required and ensuring compliance with liquor licensing laws and age verification regulations
- Restocking shelves and maintaining an organised, clean and visually appealing store environment
- Receiving and unpacking stock deliveries, checking for accuracy and damage
- Maintaining knowledge of current product lines, pricing and promotions to assist customers effectively
- Assisting with inventory management and stocktaking activities as required
- Operating the till and managing the cash register with accuracy and integrity
- Supporting the store manager and fellow staff members with additional tasks to ensure smooth store operations
What we're looking for
- Proven experience in a retail environment, preferably within the liquor or hospitality sector
- Strong customer service skills with the ability to engage positively with diverse customers
- Knowledge of responsible service of alcohol practices and familiarity with relevant liquor licensing requirements
- Proficiency in using point-of-sale systems and basic computer literacy
- Excellent communication and interpersonal skills
- Physical ability to lift, carry and stock items regularly throughout the shift
- Reliability, punctuality and a strong work ethic
- Ability to work effectively as part of a team and take direction from management
- Willingness to learn about products and develop product knowledge
- A current RSA (Responsible Service of Alcohol) certificate
- Attention to detail and accuracy when handling transactions and stock
- Available for weekend and Public holiday shifts
What we offer
At Chambers Cellars, we value our team members and are committed to creating a supportive and rewarding work environment. We offer competitive remuneration, staff discounts on selected products, and a friendly workplace culture where your contributions are recognized. We provide on-the-job training to help you develop your skills and product knowledge, and we encourage career progression for motivated team members. We believe in maintaining a healthy work-life balance and provide flexible scheduling where possible.
If you are enthusiastic about retail, passionate about customer service and interested in joining a dedicated team, we would love to hear from you.