Lawson Elliott Recruitment – Huntingwood NSW

Opportunity to lead a high-performing, motivated customer service team within a well-established and growing organisation.

Located in Huntingwood

$150k + Super + Bonus

This distinguished pharmaceutical company prides themselves on providing first class and cutting-edge products to recognised brands throughout Australia, North America, Europe and New Zealand. They have an amazing culture and provide excellent support for career progression along with the opportunity to develop skills within a large, fast-paced environment.

Due to ongoing growth, an exciting opportunity has arisen for an experienced Customer Service Manager to join the team.

Key Responsibilities:

Lead and drive strategic change initiatives across the customer service function, creating consistency in processes, systems, and customer touchpoints while identifying opportunities for continuous improvement and operational excellence.

Develop and execute customer service and administration strategies that enhance the overall customer experience, improve team performance, and align with the organisation's broader business objectives.

Establish, implement, and maintain operational standards, policies, and best practices that foster accountability, innovation, efficiency, and a customer-centric culture across the business.

Lead, mentor,



and develop a high-performing customer service team by providing ongoing coaching, performance management, and professional development to maximise individual and team success.

Monitor, analyse, and report on customer service KPIs, operational performance, and market trends to identify improvement opportunities and implement data-driven solutions that deliver measurable business outcomes.

Build, influence, and maintain strong relationships with key internal stakeholders, customers, and external partners to ensure a cooperative and seamless customer experience.

Drive customer retention, revenue growth, and operational efficiency initiatives that contribute to improved profitability, service excellence, and long‑term business success.

Ensure all customer service and administrative operations are delivered in accordance with company policies, procedures, regulatory requirements, and compliance standards while maintaining a strong focus on quality and customer satisfaction.

To be successful in this role, you will have a minimum of five years' experience in a Customer Service Manager position, ideally within a fast-paced pharmaceutical or product-based environment. You will be a confident and engaging leader with a proven track record of coaching and developing high-performing teams, while driving process improvements and delivering exceptional customer outcomes.

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📌 Customer Service Manager (Blacktown)
🏢 Lawson Elliott Recruitment
📍 Blacktown