National Coordinator – Sales & Operations Delta Cargo

Mch Aviation Holding Australia – Mascot NSW

MCH Aviation is the General Sales Agent (GSA) for Delta Air Lines Cargo across Australia and New Zealand. We are looking for an enthusiastic, commercially minded, and customer-focused National Coordinator – Sales & Operations to join our Sydney team.

This is an exciting opportunity for someone who enjoys working in a fast-paced airline environment where no two days are the same. The successful candidate will play a key role in coordinating between Sales, Operations, customers, overseas stations, and the Delta Air Lines Cargo network to maximize flight performance, deliver outstanding customer service, and drive commercial success.

If you're passionate about aviation, logistics, and building strong relationships, we'd love to hear from you.

About the Role

As the National Coordinator – Sales & Operations, you will be responsible for ensuring the smooth coordination of daily cargo operations while supporting commercial growth across the Australian and New Zealand markets.

Working closely with the local MCH Aviation team and Delta Air Lines Cargo teams around the world, you will help optimize flight loads, coordinate operational activities, support customers, and contribute to achieving commercial targets.

Key Responsibilities

- Coordinate daily communication between the Sales and Operations teams to ensure seamless execution of cargo movements.
- Monitor flight capacity and work proactively to maximize aircraft utilization, revenue, and service consistency.
- Liaise with Delta Air Lines Cargo stations worldwide to optimize cargo connections, flight planning, and operational performance.
- Coordinate with local dispatch stations, ground handling agents, trucking providers, and service partners to ensure smooth operational execution.
- Build and maintain strong relationships with freight forwarders, customers, airline partners, and industry stakeholders.
- Manage customer enquiries, bookings, quotations, shipment updates, and service recovery.




- Monitor shipment performance and proactively resolve operational issues before they impact customers.
- Coordinate with overseas Delta teams to ensure cargo connections and customer expectations are met.
- Assist with business development by identifying opportunities to grow market share and improve flight performance.
- Participate in customer visits, presentations, business reviews, and industry events when required.
- Prepare operational and commercial reports and identify opportunities for continuous improvement.
- Work closely with internal and international stakeholders to ensure alignment with Delta Air Lines Cargo's service standards and commercial objectives.
- Support the implementation of new products, processes, and commercial initiatives.

About You

The ideal candidate is proactive, organized, commercially aware, and passionate about delivering exceptional customer service. You enjoy working with people, solving problems, and building relationships across different cultures and time zones.

Essential Requirements

- Previous experience within the airline cargo, freight forwarding, logistics, or aviation industry.
- Strong understanding of air cargo operations and customer service.
- Excellent communication and interpersonal skills.
- Robust organizational and time management abilities.
- Commercial mindset with the ability to identify revenue opportunities.
- Ability to work independently while managing multiple priorities.
- High level of attention to detail and problem-solving capability.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Full Australian working rights.

Desirable

- Experience working for an airline, GSA, freight forwarder, or cargo terminal.
- Knowledge of airline cargo systems and reservation platforms.




- Experience dealing with international airline stations and overseas stakeholders.

Flexibility & Travel

The airline industry operates around the clock, and while this role is primarily office-based during normal business hours, there may be occasions where your support is required outside of office hours.

The successful candidate should be comfortable:

- Responding to occasional after-hours or weekend phone calls relating to urgent operational or customer matters.
- Coordinating with overseas stations across different time zones.
- Managing operational disruptions and providing timely support to customers when required.
- Travelling within Australia and internationally for training, customer meetings, airline conferences, and other business-related activities.

This is not a shift-work position; however, flexibility and a willingness to assist when needed are important attributes for success.

What We Offer

- Competitive salary package.
- Performance-based bonus opportunities.
- Flexible working arrangements and work-life balance.
- Airline travel benefits (subject to airline eligibility and policy).
- Opportunities for domestic and international travel.
- Ongoing professional development and training.
- Exposure to one of the world's largest airline cargo networks.
- A supportive, collaborative, and high-performing team culture.
- Excellent career development opportunities within a growing international aviation business.

Why Join Us?

At MCH Aviation, we believe that our people are our greatest asset. You'll become part of a passionate and experienced team representing one of the world's most respected airline cargo brands.

This role offers genuine career progression, exposure to international markets, and the opportunity to work alongside global aviation professionals while making a real impact on the success of Delta Air Lines Cargo across Australia and New Zealand.

If you're looking for a rewarding career that combines commercial aviation, customer service, operations, and relationship management, we'd love to hear from you.

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📌 National Coordinator – Sales & Operations Delta Cargo (Tamworth)
🏢 Mch Aviation Holding Australia
📍 Tamworth