Hand & Home Disability Services – Brighton-Le-Sands NSW

Hand & Home Disability Services is a family-owned business built on strong values and a genuine commitment to our team. We provide a broad range of NDIS supports — including Supported Independent Living (SIL), Medium Term Accommodation (MTA), and Short Term Accommodation (STA) — across Sydney's Inner West, Eastern Suburbs, and Sutherland.

As we continue to grow, we need extra support to scale our operations while continuing to deliver the high-quality, personalised service we're proud of.

Role Description

Reporting directly to our Managing Directors, the Operations Manager will own day-to-day compliance, staff administration, participant support processes, and operational systems — freeing our leadership team to focus on strategy and growth. This is a hands-on role with genuine influence over how the business runs: you won't just be following a playbook, you'll be helping write it.

Key Responsibilities

Compliance & risk management — track NDIS Worker Screening, WWCC, training and qualification compliance; maintain registers and prepare audit-ready documentation for NDIS reviews

Staff onboarding & administration — manage end-to-end onboarding, systems access, and staff records across Vertex360 and Google Workspace

Participant & intake administration — support new participant onboarding, funding tracking, referrals,



and review scheduling

Reporting & stakeholder communication — prepare monthly case note reports for Support Coordinators and families, and respond to enquiries

Operational systems — manage staff rosters, own key registers (incidents, complaints, training, restrictive practices) and refine SOPs

Key Requirements

Experience in administration, compliance, or operations within disability, aged care, healthcare, or another regulated sector

Demonstrated ability to manage multiple compliance requirements and maintain accurate records

Experience preparing reports for external stakeholders (coordinators, families, or regulators)

Strong proficiency with Microsoft Office and Google Workspace; confident picking up new systems

Ability to work independently and communicate clearly with leadership and external parties

Understanding of NDIS standards, Aged Care regulations, or similar compliance frameworks (or a strong willingness to learn)

Experience with NDIS audit compliance processes

Why Join Us

Direct access to and mentorship from our Managing Directors — this isn't a role buried in a large hierarchy

Real ownership over the systems and processes you build

Genuine flexibility: hybrid work, negotiable hours (typically ~30/week)

Superannuation and career development support

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📌 NDIS Operations Manager – Part Time (Tamworth)
🏢 Hand & Home Disability Services
📍 Tamworth