ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and energetic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

www.asx.com.au/about/careers/a-great-place-to-work

We are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all.

As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive.

As Technical Support Analyst you will provide first and second level technical support on all systems within the Markets Line of Business, this includes Trading (ASX and ASX24), Reference Data Management, Market surveillance, Market Announcements, Regulatory Data Feeds, BBSW, Clearing, Risk and Margining systems.

Your Responsibilities:





- Provisionof2ndlevelsupportforASXTradeanditsinterfacestobothinternalandexternalcustomersfor Production and Business Continuity environments and supporting the Non-Functional Testing & IWT.
- TroubleshootissuesrelatingtoASX Trade,customerconnections, Surveillance systems, Interfacing applications and internal Integrations involving complex data flows
- Undertaketheday-to-day operations oftheplatforms,including Productionmonitoring,incidentresolutionandmanagement, problem identification, prioritisation and issue management for the various production, test and development environments.
- Maintenanceoftechnicaldocumentationrequiredbytheteamforoperationalsupport
- Participateinnon-functionaltestingandrequirementreviewsrequiredbyprojectsandBAUreleases
- Assist inthe implementationof software release through various environments. Ensure Change Control process is closely adhered to, including appropriate risk assessments & mitigation actions, communications to the relevant business, technology, participants and vendor stakeholders
- Therole willrequireweekendandafter-hour installation/upgrades and technology migrations to be part of support roaster.
- Understandandanalysetheinterdependencieswithincomplexsystems,troubleshootmoreeffectivelyanticipatinghowchangesin one part of the system might impact other dependencies

Must have skills:

- 5+yearssupportinghighavailability,performanceand time critical systems
- Methodical problem-solvingskillssuch as root-cause analysis, post-issue follow-up, documentation and knowledge transfer




- ExcellentknowledgeofROMS(SOLserver,Oracle,Postgres)systemsincludingSOLscripting
- ExcellenttechnicalskillshostingandmaintainingapplicationsonMSWindows Servers(2022)and Redhat Linux.
- Experiencewithproductionsystemsalertingandmonitoringtools(Splunk,ITRS, Observability)
- Experiencewith DevOpsand Continuous Integrationtools(GITLAB,Nexus, Sonar Oube)
- Strongprogrammingandscripting skillswith Power Shell,Bash,Perlor Python
- GoodunderstandingofTCP/IPnetworksandinfrastructureto diagnoseconnectivityissues.

Nice to have:

- Passionate about solving problems, troubleshooting software issues and triaging environment issues.
- Excellent verbal and written communication skills with the ability to work with internal and external stakeholders
- Capital Markets industry experience such as understanding of Stocks and shares, derivatives markets, and the business processes related to clearing of member trades
- Lateral thinker - bring forward ideas that will automate repeatable tasks to reduce work effort and ensure quality deliverables

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values.

If you need any adjustments during the application or interview process to help you present your best self, please let us know at *******@asx.com.au .

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options.

We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.

To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

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📌 Production Reliability Engineer (Sydney)
🏢 ASX
📍 Sydney