Ongoing, Full-Time

- Tuggerah

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Team Leader to be part of our Contact Centre, Police Link Command. The Team Leader - Contact Centre provides direction, supervision and support to the Contact Centre Team in the taking and processing of reports of crime/incidents and the provision of information to customers.

The role is responsible for team performance and the overall management of a team of Customer Service Representatives.

Want to work in a fast-paced, service-driven setting? The Team Leader role at Police Link manages day-to-day contact centre operations in both Emergency and Non-Emergency services to the Community, and coaches their team members for high performance and engagement.

This role requires 24/7 shift work and that shift allowances and penalty payments are made in addition to base salary.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;

salary packaging options via superannuation contributions or a novated vehicle lease;

To be eligible to apply for this role, you must meet one of the following statuses:

- a permanent resident of Australia; or
- a New Zealand citizen.

Prior to commencement,



the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

- Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
- Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]
- Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

Location

Central & North Coasts - Newcastle & Hunter Valley-Gosford, Central Coast and Region

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: Base salary ranges from $102,936 to $113,579 plus employer's contribution to superannuation of 12% and annual leave loading.

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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📌 Team Leader - Contact Centre (Newcastle)
🏢 NSW Police Force
📍 Newcastle