At The Mutual Bank, our purpose is to help our Members, our community and our Team Members thrive. Our values of Integrity, Respect and Care guide how we work and the outcomes we deliver.
We are a customer‑owned bank where everyone contributes, work is hands‑on, and what we do matters.
About the role
As a Branch Manager, you will lead the success of the branch by driving business growth, building strong Member relationships and creating a high‑performing team.
This is a hands‑on leadership role balancing business development, lending growth, operational excellence and community engagement. You will establish a strong local presence, build momentum in the market and deliver sustainable commercial outcomes.
Key responsibilities
- Drive branch growth through proactive business development and local engagement
- Generate, manage and convert lending opportunities across home, personal and small business lending
- Strengthen Member relationships through needs‑based conversations and portfolio growth
- Achieve deposit growth targets and improve portfolio performance
- Build community connections and referral networks to increase visibility and opportunities
- Lead day‑to‑day branch operations, ensuring strong customer service, compliance and risk management
- Use performance insights to manage pipeline activity and improve outcomes
- Coach, support and develop team members to build capability and performance
About you
- Proven ability to drive business development and grow branch performance
- Solid understanding of retail banking products, lending and customer needs
- Demonstrated leadership capability with experience coaching and developing others
- Strong commercial acumen with accountability for results
- Confident building networks and representing the bank in the local community
Required
- Experience leading a branch or similar customer‑facing team
- Established local community connections
- Proven track record in lending and portfolio growth
- Ability to analyse performance data and translate insights into action
What we offer
- A key leadership role influencing branch and business performance
- Supportive leadership and a collaborative team environment
- Flexible working arrangements
- Paid parental leave, volunteering and emergency services leave
- Recognition programs and wellbeing initiatives
- Ongoing learning and development
- Team Member banking benefits and lifestyle discounts
How to apply
If you are passionate about leading teams, growing business outcomes and making a difference in your local community, we’d love to hear from you.
📌 Branch Manager (Newcastle)
🏢 The Mutual Bank
📍 Newcastle
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