IT Service Desk Lead -- Proactive, Customer‐Focused (Melbourne)

IT Service Desk Lead -- Proactive, Customer‐Focused (Melbourne)

04 Aug
|
Transdev Australia and New Zealand
|
Melbourne

04 Aug

Transdev Australia and New Zealand

Melbourne

Job Description

Transdev Australia & Current Zealand is hiring an IT Service Delivery Lead to oversee daily Service Desk operations, lead a team of Analysts, and drive continuous improvement. You will support approximately 4,000 users across 80+ locations, shaping IT experience, improving service maturity, and partnering with cross-functional teams to ensure reliable service delivery.

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The role emphasizes ownership, empathy, and professionalism, with a focus on incident, problem, change, and request management, and

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📌 IT Service Desk Lead -- Proactive, Customer‐Focused (Melbourne)
🏢 Transdev Australia and New Zealand
📍 Melbourne

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