Elgas is a leading provider of LPG and related products, services and technical solutions in Australia and across the South Pacific. As market leaders, we are seen as experts in our field, holding the safety of our people and the sustainability of our communities as our top priorities. We respond to change with integrity and innovation, to ensure our customers get performance and reliability from our products and services.

We have an exciting opportunity for a talented and driven Customer Service Officer to join our dynamic team at our Coolum Beach, Customer Contact Center!

In this role, your primary responsibility will be to ensure that Elgas meets its business plan objectives while delivering maximum customer satisfaction. As our ideal candidate, you’ll have a passion for customer service, excellent communication skills – both over the phone and by email – and enjoy working both independently and as part of a team. You’ll be a people person with a natural flair for resolving difficult situations and conflicts.

Additional responsibilities in this role also include:

In this role you will set up recent domestic and commercial accounts

Report all opposition activities, market trends, product developments, and price differences to Customer Service Manager

Manage allocated aspects of debtor control for customers. Adhere to all company statutory regulations relating to LP Gas

You will also perform duties such as stock transfers, inventory stock-takes, account reconciliation, mailing, and banking when required

Responsible for all administrative aspectsincluding full reconciliation, stock level records and end of month completion, on a daily basis

Further you will process all deliveries received from allocated list of drivers, including mail-outs, data check/update, invoices & HS Screen

Skills and experience we are looking for:

You must demonstrate technical competence, applies knowledge and experience, understands and supports cross-functional relationships,



makes objective and fact-based decisions

Recognizes process improvement opportunities

You must understand local strategies and working practices, respects diversity, works effectively in a team and contributes to team results anddelivers customer focused solutions

Be proficient in dealing with a wide range of queries over the phone

You also have excellent time management, verbal and written communication skills

Previous retail or customer service experience would be highly regarded

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information.

Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group.We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.

'Put your energy to work at Elgas'In order to apply, you must have full work rights in Australia.

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📌 Customer Service Officer (Coolum Beach)
🏢 Elgas
📍 Coolum Beach