Zudello is a quick-growing Australian SaaS company helping mid-market and enterprise businesses eliminate manual finance operations.

Customers like HUB24 and Storage King use our platform to process tens of thousands of documents every month with minimal human touch. Our implementation and consulting team works with these customers daily, and you'll be the person keeping all of it organised.

We're in growth mode: winning larger customers, running more implementations, and we need someone to create calm across all of it.

The job

We're looking for a Client Engagement & Project Coordinator to be the operational backbone of our consulting and implementation work.

The work is practical: a client has gone quiet and their project is stalling, a consultant needs their week organised around three implementations, a customer is about to run out of consulting hours and nobody's told them yet. You make sure every client knows what's happening next, what's outstanding on their side, and how many hours they've used, and when they need to top up.

And when an implementation goes live on time because nothing slipped through the cracks, that's your work.

You'll work closely with our consultants, product, and account management teams to keep engagements running smoothly and commercially healthy.

What you'd do

Track client projects, tasks and deadlines in our project tools and keep records accurate (an out-of-date tracker is worse than no tracker)

Chase clients when they go quiet, scheduling calls, following up on approvals and content, keeping implementations moving

Keep a live view of consulting hours per client: used, remaining, forecast, and flag early when usage looks off plan

Notify clients before they run out of hours, send clear options to extend, and coordinate renewals with the team

Be a friendly, reliable first point of contact, routing questions to the right consultant and making sure clients get timely answers

Coordinate onboarding from signed order to first workshop:



access, data, key steps, nothing missed before delivery starts

Prepare simple status summaries clients actually read: milestones, open actions, risks, hour consumption

Log key communications and decisions so the team has a clear, auditable picture of every engagement

Spot small process improvements (templates, automations, checklists) that reduce friction as we scale

What we’re looking for

Experience in a coordinator, client services, account support or project support role, SaaS, consulting or professional services is ideal

Genuinely organised: multiple clients, tasks and deadlines don't scare you, and details don't slip past you

Confident written and verbal communication, comfortable nudging busy people and pushing for decisions without being annoying about it

Happy living in tools and processes. We use ClickUp for projects and Attio as our CRM, but if you've used anything similar we'll teach you our stack

A commercial mindset: you understand that well-managed hours and timely renewals keep projects and relationships healthy

What we offer

Real ownership, you'll run the operational side of client delivery, not just take notes

Work directly with founders and senior consultants. no layers between you and the people making decisions

A genuine path into ops, delivery or account management as we grow

Hybrid working, office in Brisbane CBD, in-office while you're learning the ropes, with flexibility once you're up and running

Competitive pay, and a collaborative team that respects your time

This is not a basic admin role. You'll be the person creating calm and momentum across multiple client engagements, spotting issues early, nudging clients, keeping everyone organised. If that sounds like how your brain already works, we should talk.

No "perfect candidates"

If you read this and thought "I can do most of that but not all of it," apply anyway. We'd rather hear from someone with the right instincts and gaps we can help fill than wait around for a unicorn.

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📌 Client Engagement & Project Coordinator (Queensland)
🏢 Zudello
📍 Queensland