Job Type: Permanent position | Full time position

Job Description

Qualifications & Required Experience From working within the McDonald’s system:

1: Have Worked as a Crew Member.

Future Department Managers need to have worked as a crew person. As a minimum, crew must be proficient on all stations before they can be trained as a Crew Coach or Shift Manager (6-12 months).

2: Complete the Crew Coach Development Program.

Key requirements: Have completed the Crew Coach Development Program e-Learning. Be trained and verified on all crew stations. Have practiced training new crew alongside an experienced crew coach.

Understand and abide by McDonalds policies: Respectful Workplace Policy, McDonald’s Australia Work Health and Safety Policy, The McDonald’s Australia Drug and Alcohol Policy, Social Media Policy, Responsible Student Policy, Personal Relationships Policy. Be sighed off by a Department Manager who is responsible for ensuring the current Crew Coach is fully able to fill their new role.

3: Complete Shift Manager Training. Key requirements: Have completed MDP1 Manager training program (note that this includes training on all restaurant systems). Be verified to complete the Food Safety Daily Checklist by the Restaurant Manager. Have attended first aid training (HLTAID011 Provide First Aid, HLTAID010 Provide basic emergency life support, and HLTAID009 Provide cardiopulmonary resuscitation). Have attended fire training (Work Health & Safety legislative requirement in accordance with Australian Standards AS3745 and AS1851). Have completed all e-learning associated with the Leadership Transitions Program and attend the Leadership Transitions course at the Charlie Bell School of Management. Be verified to run shifts by a Restaurant Manager.

Note: as a minimum, Shift Managers need to be able to run shifts to a high standard before being promoted to Department Manager (3-9 months).

4: Complete Department Manager Training. Key requirements: Have attended the Advancing Your Leadership at the Charlie Bell School of Management.





Have attended the Developing the Leader in Me course at the Charlie Bell School of Management. Complete at least one of the following courses: Have attended the Customer Experience course at the Charlie Bell School of Management.

Have attended the Product Quality course at the Charlie Bell School of Management. Have attended the People Performance course at the Charlie Bell School of Management. A Restaurant Manager must verify that a new Department Manager has been fully trained for all responsibilities they will be undertaking (see below for details on these).

General Responsibilities

We are looking for people who are able to fill the following roles within our team: Product Quality Control. Department managers monitor restaurant procedures to ensure our customers are receiving quality product. They coach the rest of the team to correct any issues discovered.

Engaging with Customers. Department Managers actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business. Also, they execute marketing plans to maximise sales and ensure that the plan is communicated to all crew on shift.

Maintain Restaurant Cleanliness. Department managers monitor and react to the general cleanliness of the restaurant and are responsible for directing crew to rectify issues. Maintaining

General Safety and Security. Safety is the first priority for all Department Managers; they are responsible for ensuring that the restaurant is a safe and secure space. Also, they are responsible for ensuring all workplace safety laws and regulations are followed.

Safety Reporting.



Department Managers complete incident reports and hazard logs to ensure that we have an official, actionable record of safety issues within our stores. Food Safety.

Department Managers are responsible for ensuring excellent food safety throughout the business, by complying with McDonald's and government food safety standards. First Aid and Fire Training. All Department Managers are qualified to provide first aid (they carry the following qualifications: HLTAID011 Provide First Aid, HLTAID010 Provide basic emergency life support, and HLTAID009 Provide cardiopulmonary resuscitation). They also are trained to respond to fires (i.e. Work Health & Safety legislative requirement in accordance with Australian Standards AS3745 and AS1851) and in the event of a fire or similar event, they are responsible for ensuring that customers and employees evacuate safely.

Manage and Maintain Profit. Department Managers are responsible for reviewing and monitoring guest counts and sales to ensure they are aligned to the business’ goals. They personally accept accountability for the results of the business, in the pursuit of sustained profitable growth.

Cash Control. Department Managers are accountable for cash control, ensuring that cash is managed in accordance with McDonald's Policies and Procedures. They investigate issues with missing/excess cash and report problems that require further scrutiny.

Equipment Maintenance and Troubleshooting. Department Managers are responsible for planned and daily maintenance of equipment to ensure cleanliness and working order. They are also responsible for troubleshooting broken equipment and scheduling technician visits as needed.

Ensure Policies are Adhered To. Department Managers role model, enforce and educate crew on relevant McDonald's Policies, such as Respectful Workplace Policy, McDonald’s Australia Work Health & Safety Policy, Social Media Policy, etc.

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📌 McDonalds Department Managers (Waterloo)
🏢 Sociable Tech
📍 Waterloo