BackSpace is an innovative multi-disciplinary spine rehabilitation practice developed by medical specialists with 25 years of experience in spinal conditions and back pain. Our expert multidisciplinary team include Physiotherapists, Exercise Physiologists, Massage Therapists, and Practice Nurses. They are supported by a group of medical specialists including Spine Surgeons, Pain Physicians, Occupational and Rehabilitation Specialists, and Musculoskeletal Radiologists.

https://www.backspace.com.au/

Who we are:

BackSpace is an innovative multi-disciplinary spine rehabilitation practice developed by medical specialists with 25 years of experience in spinal conditions and back pain. Our expert multidisciplinary team include Physiotherapists, Exercise Physiologists, Massage Therapists, and Practice Nurses. They are supported by a group of medical specialists including Spine Surgeons, Pain Physicians, Occupational and Rehabilitation Specialists, and Musculoskeletal Radiologists.

https://www.backspace.com.au/

The role:

This is a permanent part-time position, 30 hours a week across Monday to Friday.

You will run the front desk, own the appointment book, and manage the practice's billing end to end. It is a role for someone who understands that a practice is a business — that a well-run diary is what keeps the doors open — and who can hold that commercial view while being genuinely warm with the person standing in front of them.

The previous incumbent has moved on and the role is vacant now, but we would rather wait for the right person than fill it quickly. If you need to give notice,



we will make other arrangements until you can start.

Who we're looking for:

- A business mind. You understand that the practice is a business, you're comfortable with numbers, and you can see how the diary drives the practice's income. This might come from a business qualification, a bookkeeping or accounts background, or from having run a busy front of house — we care about the thinking, not the certificate.

- Experience on a busy reception or front desk. Experience in medical or allied health is desirable, and experience with Medicare and HICAPS claiming will put you at the front of the queue.

- Warmth that holds up under pressure. Our patients are often not at their best. Neither are people who've been on hold for four minutes. We need someone who stays kind anyway.

- Efficiency. You can carry billing, a ringing phone and a full waiting room at the same time without dropping any of them.

- A team player. Small practice, no passengers, no politics.

- Confidence with practice management software — Nookal experience is an advantage, not a requirement.

- Comfort with reporting and basic data — a small but useful part of the role.

Duties and Responsibilities:





Billing and accounts

- Raise and process invoices in 'Nookal'

- Medicare and HICAPS claiming, including chasing up rejections and resubmissions

- Take payments, reconcile takings and settle banking at the end of each day

- Follow up outstanding accounts promptly and tactfully

The appointment book

- Own the diary across all practitioners — keep it full, keep it realistic, keep it running to time

- Coordinate schedules and rosters with clinicians, working in partnership rather than by decree

- Manage cancellations, waitlists, recalls and rescheduling so gaps get filled

Front desk and patients

- First point of contact by phone, email and in person

- Recent patient onboarding, paperwork, referrals and correspondence

- Keep reception calm, organised and welcoming, including when three things are happening at once

Practice administration

- Supplies, records, correspondence and general office running

- Monthly activity reporting to help the directors see how the practice is tracking (a few hours a month)

What we offer:

- $32–$37 per hour, depending on relevant experience

- 30 guaranteed hours a week, Monday to Friday, permanent

- A realistic path to an additional 8 hours a week as the practice grows — dependent on the practice's budget and on the appointments you help build

- Genuine ownership of your area, with directors who will back you

- A stable, respectful team where the front desk is valued

- hospital parking

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📌 Clinic Administration Manager (Queensland)
🏢 BackSpace
📍 Queensland