Our client, a global leader in Computers and Information Technology, is seeking experienced Warehouse & Customer Support Administrators to join their team at their Homebush site.
- Close to public transport
- Competitive hourly rate
- Ongoing training and development
- Opportunity for long-term, ongoing employment
- Future relocation to Kemps Creek in 2027
About the Role
This is a dynamic, customer-focused role combining warehouse coordination, order management, and administrative support. You will be responsible for:
- Managing the end-to-end purchase order process, including order checking, backorder reviews, amendments, and pricing validation
- Coordinating customer deliveries and catalogue requirements
- Generating reports and providing timely information to customers
- Processing customer claims, including returns, courier queries, and overcharge investigations
- Maintaining and updating the online pricing catalogue
- Supporting store openings and closure notifications
- Providing administrative support to the sales team as required
- Working closely with internal teams to achieve business targets
- Liaising with customers regarding product roadmaps, transitions, and updates
- Responding to customer enquiries (orders, product information, stock availability, deliveries, invoices, etc.)
- Managing and escalating customer issues where necessary
- Providing occasional reception relief
- Building and maintaining robust relationships with assigned customers
- Delivering training to customers and internal staff on systems and processes
- Coordinating delivery requirements with freight partners
- Resolving delivery issues in a timely manner
- Supporting the delivery and return process for evaluation products
- Reviewing reports and ensuring timely shipment of orders
About You
To be successful in this role, you will have:
- Previous administrative experience in a fast-paced environment
- Advanced Microsoft Excel skills
- Strong attention to detail and problem-solving ability
- Availability to work full-time, 5 days per week on an ongoing basis
- Excellent communication and customer service skills
Momentum is committed to providing equal employment opportunities for all and fostering a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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