Occupation:
Insurance and superannuation
Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
VG/CSSL
Manage some of the most sensitive and complex claims in the Victorian public sector. This is a unique opportunity for an experienced Claims Specialist to work in a high-performing, collaborative and trauma-informed team, delivering fair and defensible outcomes on matters of significant human, legal and public importance, with strong wellbeing support built in.
Key Highlights
Full Time / Max Term (2 years)
Salary range – up to $155,000 (total remuneration package inclusive of super).
As a Claims Specialist – Sensitive Liability Claims, you will manage an end-to-end portfolio of litigated injury claims arising from historical and sensitive matters.
Key Responsibilities
Manage an end-to-end portfolio of complex, litigated sensitive liability claims.
Apply trauma-informed claims practices and build trusted, qualified relationships when engaging with survivors, clients and stakeholders, maintaining transparent professional boundaries.




Assess liability, coverage, quantum and risk, exercising delegated authority to make fair, defensible reserving and settlement recommendations.
Instruct and manage panel firms, experts and service providers to develop and execute robust claim strategies.
Engage confidently in mediations, settlement forums and court processes, exercising sound judgement in legally and reputationally sensitive matters.
What we are looking for
Demonstrated experience managing end-to-end litigated injury or liability claims in complex environments.
Well-developed stakeholder management skills, including comfort operating in grey areas and sensitive contexts.
A trauma-informed, survivor-focused mindset balanced with sound judgement and clear skilled boundaries.
Ability to work autonomously while contributing positively to a highly team-oriented and supportive team.
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📌 Claims Specialist Sensitive Liability Melbourne
🏢 State Government Of Victoria, Australia
📍 Melbourne