Family Time Facilitator / Children's Contact Worker - (ACT)

Family Time Facilitator / Children’s Contact Worker – Canberra ACT and Surrounding Regions

Cherished Connections is seeking an experienced, reliable and child-focused Family Time Facilitator / Children’s Contact Worker to support supervised family time, supervised changeovers and related child-contact services across Canberra, ACT and surrounding regions.

This recruitment round is for candidates based in Canberra, the ACT region, or nearby surrounding areas who are genuinely available to travel across Canberra and surrounding community-based locations for supervised visits, changeovers and related service duties.

This is a contractor role offering flexible hours, with regular weekend availability and some weekday availability essential. The role is best suited to candidates with strong report-writing skills and practical experience working with children and families in supervised contact, welfare, child protection, family support, family violence, mental health, family law, education, or related community service settings.

About Cherished Connections

- supervised family time;
- supervised changeovers;
- virtual visits;
- transport support; and
- child familiarisation sessions.

Our work is grounded in child safety, neutrality, professional boundaries and the best interests of children. We support safe and meaningful parent-child contact while maintaining clear observational practice, professional communication and accurate written reporting.

About the Role

As a Family Time Facilitator / Children’s Contact Worker, you will be responsible for supporting children and parents during supervised family time and/or supervised changeovers in community-based settings such as parks, libraries and other approved public venues.

Key responsibilities include:

- Supervising parent-child contact in a safe, neutral and child-focused manner.
- Observing and documenting parent-child interactions accurately and objectively.
- Preparing clear, professional and court-appropriate observation reports using service templates.
- Managing interactions in accordance with court orders, parenting arrangements, service agreements and safety expectations.
- Supporting children with calm, age-appropriate communication during transitions and contact.
- Maintaining professional boundaries,



neutrality and confidentiality at all times.
- Communicating promptly and professionally with the Service Coordinator and relevant team members.

Essential Criteria

To be considered for this role, applicants must be able to demonstrate:

- Prior experience working with children and families in a professional capacity.
- Prior experience involving supervision, child-focused observation, family support, case notes, incident notes, progress notes or formal report writing.
- Relevant qualifications or current study in Social Work, Psychology, Social Science, Counselling, Community Services, Child Protection, Family Support, Mental Health, Family Violence, Education or a related field.
- A strong understanding of child safety, trauma-informed practice, family separation dynamics and professional boundaries.
- Ability to remain calm, neutral and professional when working with complex family dynamics.
- Strong observational skills and the ability to record factual, objective and relevant information.
- Excellent written and verbal English communication skills at a professional standard.
- Ability to prepare structured, clear and court-appropriate written reports.
- Regular weekend availability and flexibility for occasional weekday or public holiday work.
- Access to a reliable computer or laptop and proficiency in Microsoft Word.
- A current ACT Working with Vulnerable People registration/card, or the ability to obtain one before commencing regulated child-related work.
- A current National Police Check, or willingness to obtain one.
- A current, valid ABN, as this is a contractor role.
- A current full driver’s licence, access to a reliable, comprehensively insured vehicle, and willingness to travel across Canberra ACT and surrounding regions for community-based visits, changeovers and related service duties.

Required Experience and References

This is not an entry-level role.



Applicants must have prior relevant experience where the supervision, observation or support of children and/or families formed part of their qualified duties.

Shortlisted applicants must be able to provide:

- At least one relevant industry referee who can comment on their experience working with children, families, supervision, case notes or report writing.
- Evidence of relevant qualifications or sector experience.
- A current ACT Working with Vulnerable People registration/card, or the ability to obtain one before commencing regulated child-related work.
- National Police Check documentation, if already held within the past 6 months.
- Evidence of a current, valid ABN for contractor engagement, or willingness to obtain one.
- A current full driver’s licence, access to a reliable, comprehensively insured vehicle, and willingness to travel across Canberra ACT and surrounding regions.
- Evidence of relevant industry experience and suitability for child-focused community-based work.

Desirable Criteria

Highly regarded experience includes:

- Previous work as a Family Time Supervisor, Children’s Contact Worker, Contact Facilitator or Supervised Contact Worker.
- Experience in family law, child protection, domestic and family violence, trauma-informed practice or post-separation family support.
- Experience preparing court-appropriate notes, case notes, behavioural observations or formal reports.
- Experience working with culturally and linguistically diverse families.
- Ability to work independently in community-based settings while following clear service procedures.

What We Offer

Cherished Connections provides:

- Comprehensive service orientation and onboarding.
- Report writing guidance and templates.
- Ongoing professional support and supervision.
- Flexible contractor hours suited to the candidate’s availability.
- A supportive, child-focused and values-driven team environment.
- Higher rates for weekend work.

Applications will be reviewed as received. Only applicants with relevant child/family sector experience and genuine availability to travel across Canberra, ACT and surrounding regions will be considered.

Join Cherished Connections in supporting safe, child-focused and meaningful family connections across Canberra, ACT and surrounding communities.

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📌 Family Time Facilitator / Children's Contact Worker - (ACT) (Canberra)
🏢 Cherished Connections
📍 Canberra