We're a north Brisbane hosting company that keeps websites, domains and email running for hundreds of small & medium Aussie businesses. Real servers, real clients, real phone calls, no offshore call centre scripts, no "have you tried turning it off and on again" (okay, sometimes that one).

Our sister agency builds the websites. This role isn't that. This role is for the person who keeps everything running and who genuinely enjoys the moment a client says "you're a legend" after you've fixed their email in five minutes.

This role is in-office at Brendale. Please do not apply if you can't travel to our office each day.

Ask yourself these questions before reading further:

- Do you know the difference between an A record and an MX record without googling it?
- Have you ever felt actual satisfaction watching a DNS change propagate?
- Are you dead-set on having the best gif replies in the team chat?

If you answered yes to all of the above, keep scrolling.

What even is Rise Hosting?

We're a north Brisbane hosting company that keeps websites, domains and email running for hundreds of small & medium Aussie businesses. Real servers, real clients, real phone calls, no offshore call centre scripts, no "have you tried turning it off and on again" (okay, sometimes that one).

Our sister agency builds the websites. This role isn't that. This role is for the person who keeps everything running and who genuinely enjoys the moment a client says "you're a legend" after you've fixed their email in five minutes.

This role is in-office at Brendale. Please do not apply if you can't travel to our office each day.

Ask yourself these questions before reading further:

- Do you know the difference between an A record and an MX record without googling it?




- Have you ever felt actual satisfaction watching a DNS change propagate?
- Are you dead-set on having the best gif replies in the team chat?

If you answered yes to all of the above, keep scrolling.

The prospect

We're looking for a hosting support tech who can own the front line — tickets and phones — and handle the meaty stuff too, like site migrations and email moves.

You will be working on the following:

Front-line support (tickets + phones).

Password resets, email setup, DNS changes, domain renewals, "my website is down" (it usually isn't), and everything in between. You'll be the friendly, competent voice our clients actually look forward to calling.

Domains & DNS.

Registrations, transfers, nameserver changes, DNS records of every flavour. If a domain expires on your watch, we will all be very sad.

Email support (IMAP/SMTP).

Setting up mailboxes, fixing sync issues across every device known to mankind, deliverability troubleshooting, and calmly explaining why the email in question is sitting in their Junk folder.

Migrations & site moves.

Moving cPanel accounts, websites and email between servers/hosts — planned properly, executed cleanly, with zero client downtime drama.

WHMCS & WHM.

Managing client accounts, services and billing in WHMCS, and working inside WHM/cPanel day to day.

WordPress first aid.





Most of our clients run WordPress, so "my website is down" often means a plugin conflict, a white screen, or a botched update. You'll do the front-line diagnosis and fix the common stuff — the deep dev work gets escalated to the web team.

Requirements (specifics)

- Previous experience at a hosting company or MSP — this is a must. Applications without it will not be considered.
- Solid hands‑on experience with cPanel/WHM
- Strong understanding of DNS (records, propagation, troubleshooting)
- Experience with domain management (registrations, transfers, EPP codes)
- Comfortable troubleshooting IMAP/SMTP email issues
- Confident troubleshooting common WordPress issues (plugin conflicts, white screens, wp-config basics)
- WHMCS experience highly valued
- Linux command line / SSH comfort a big plus (you don't need to be a sysadmin — yet)
- A great phone manner — clients should hang up happier than when they called

Benefits

- Honest Salary — It's a level 1/2 role and it pays like one. But see the next point.
- Amazing Growth — As your responsibilities increase, so will your pay. (makes sense right?) Prove yourself on the tools and the sysadmin path is right there.
- Great Training & Support — Stuck on something you just can't solve? Ask Mike. You won't be left to drown in a queue.
- Sane Hours — Mon–Fri, 8am–4pm. Done by 4. No weekend on-call.

We like to move quickly! Only successful candidates will be contacted to schedule an in-person interview.

If you haven't received a call or email from us after submitting your application, unfortunately you haven't been successful this time around. :(

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📌 Hosting Support Technician (Level 1/2) (Eton)
🏢 Rise SEO
📍 Eton