Administration Assistant | NSW Government

Our client is a well-established NSW Government organisation dedicated to supporting individuals and communities through the delivery of essential public services. As part of a large government network, the organisation provides specialist support to vulnerable members of the community while delivering customer-focused services across metropolitan and regional Recent South Wales.
Employing thousands of professionals across multiple business units, the organisation is recognised for its commitment to integrity, inclusion, accountability and service excellence. Employees enjoy working in a collaborative environment where quality outcomes, continuous improvement and community impact are highly valued.

Why Contract With Us

At Charter Diligence, we go beyond just placement - we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn't always align with a pay cycle - and we're here to help when it matters most. Well, ask your mates if they're already a Charter Diligence Contractor - chances are, they're already benefiting from the support we provide.

About the Role

An exciting opportunity exists for experienced Administration Assistant to join a busy NSW Government team supporting the delivery of important community services. Working within a collaborative environment, you will provide high-quality administrative and customer service support while assisting internal teams and external stakeholders with a broad range of enquiries and operational activities.

This role is ideal for organised and customer-focused professionals who thrive in fast-paced environments, can manage competing priorities, and enjoy providing efficient administrative support that contributes to positive community outcomes.

Assistant Administration Assistant
Pay Rate: $33.70 – $42.26 per hour
Location: Gosford
Start Date: ASAP
Positions Available: 3
Duration: Until 18 September 2026





Key Responsibilities

- Provide professional reception, telephone and email support to internal and external stakeholders.
- Respond to customer enquiries and direct requests to the appropriate business area.
- Prepare correspondence, reports, meeting agendas and other administrative documentation.
- Maintain accurate electronic and physical records in accordance with organisational policies.
- Perform data entry while ensuring accuracy and confidentiality.
- Coordinate meetings, calendars, travel arrangements and room bookings.
- Assist with document preparation, filing and records management activities.
- Support financial administration including processing invoices, purchase orders and other routine transactions.
- Assist with research, reporting and continuous improvement initiatives.
- Provide administrative support for projects, meetings and events.
- Liaise effectively with internal teams, government agencies and external service providers.
- Ensure compliance with relevant policies, procedures and privacy requirements.
- Contribute to a positive team culture through collaboration and knowledge sharing.
- Identify opportunities to improve administrative processes and customer service delivery.
- Undertake additional administrative duties as required to support operational priorities.

About You

- Previous experience in an administration, customer service or office support role, preferably within government or a large corporate environment.
- Strong written and verbal communication skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- High attention to detail and commitment to accuracy.
- Demonstrated experience using Microsoft Office Suite, including Outlook, Word, Excel and Teams.




- Experience using electronic records management systems or customer management systems will be highly regarded.
- Ability to handle sensitive and confidential information with discretion.
- Strong interpersonal skills with a customer-focused approach.
- Demonstrated ability to work independently and collaboratively within a team.
- Experience managing high-volume phone enquiries and shared inboxes is desirable.
- Experience using a computerised switchboard will be advantageous where applicable.
- Willingness to undertake pre-employment screening, including reference checks and any required government clearances.
- A National Criminal History Check and Working with Children Check may be required for some positions.
- Applicants must have unrestricted working rights in Australia. Sponsorship is not available for these positions, and candidates must hold Australian Citizenship, Permanent Residency or a valid long-term visa with full work rights.

Application Process

Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

Charter Diligence is an accredited recruitment agency for the Australian Federal Government and State Governments. We acknowledge the Traditional Owners of the lands on which we operate and pay respect to Aboriginal and Torres Strait Islander Elders past and present. Charter Diligence is a 100% Australian-owned equal opportunity and LGBTQIA+ equity consulting firm and recruitment agency that provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

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📌 Administration Assistant | NSW Government (Gosford)
🏢 Charter Diligence
📍 Gosford