Be the Face and Voice of Phillips Family Law

At Phillips Family Law, we believe that every client interaction matters, starting from the very first phone call or greeting at our front desk. We’re looking for a professional, personable, and proactive Receptionist to join our growing team and play a vital role in creating a welcoming and supportive experience for our clients.

As the face and voice of the firm, you will be the first point of contact for our clients, visitors, and callers. This role goes beyond answering phones and managing appointments, as you will play an important part in setting the tone for how clients experience our firm and the high level of client service we provide.

Key Responsibilities

- Manage all incoming telephone calls and direct them appropriately
- Greet clients and visitors in a professional and welcoming manner
- Maintain a tidy and organised reception area
- Schedule appointments and manage meeting room bookings
- Prepare client accounts and facilitate payments
- Handle incoming and outgoing mail and deliveries
- Provide administrative support to legal staff, including document preparation, scanning, filing, and data entry




- Maintain confidentiality and always adhere to legal office protocols

About You

We are looking for someone who brings warmth, professionalism, and solid organisational skills. Ideally, you will have:

- Previous experience in a reception or administrative role, ideally in a legal or professional services environment
- Excellent client service skills, both in writing and on the phone
- Ability to confidently handle often challenging conversations and client interactions
- Strong attention to detail and organisational skills
- Proficient in Microsoft Office (Word, Outlook, Excel, Teams); experience with legal practice software is an advantage
- A professional appearance and demeanour
- Ability to manage competing priorities with a calm and positive attitude

What We Offer

- A full time, permanent role with a competitive salary
- A supportive, collaborative team environment
- Central Brisbane location, close to public transport
- Opportunity to gain experience and grow within a highly respected firm

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📌 Receptionist (Brisbane)
🏢 Phillips Family Law
📍 Brisbane