You're known for getting things done quickly without compromising accuracy or customer service. Wherever you've worked, productivity has improved because of you, and people trust you to do what you say you'll do.
Now here's your opportunity to become the person our Queensland team depends on to keep customers happy, enquiries moving and nothing falling through the cracks.
Once established, the product of your role will be to have an efficient and well-coordinated front office where customer enquiries, warranty claims and administration are completed accurately and timely through to resolution.
This is a busy role. At any given time you'll be coordinating around 10 active warranty claims while managing daily enquiries, with 5 - 10 new claims arriving and 5 - 10 being completed each week.
Some customers contact us at frustrating or stressful times, so your ability to remain calm, reassure people and keep their claims moving to resolution will be essential.
Your great performance in the role will allow your teammates to stay focused on their own work so we can continue raising the speed and quality to our customers.
SlumberCorp is a mattress and bedding manufacturer founded in 1995 and headquartered in Welshpool, WA. Family owned and operated with 150+ staff, we provide Australian families with a healthier night’s sleep by producing innovative, highest quality sleep solutions. We are the leading mattress supplier across WA, Queensland and the NT, thanks to our can-do attitude, cutting-edge product range and dedication to our customers.
We also supply customised ranges to furniture and bedding retailers across WA, QLD and NT.
We're in a period of growth and improvement, with new systems being introduced across the business. While exciting, it will present its challenges during the transition period. You need to be very willing to learn, adapt and help others.