Medical Receptionist / Patient Coordinator - Plastic Surgery Clinic

Are you an organised, customer-focused administration superstar looking for your next opportunity in a specialist clinic?

We are seeking a motivated, enthusiastic, and adaptable professional to join our busy specialist clinic. This is a great opportunity for someone with experience in medical administration or patient coordination who thrives in a fast-paced setting and is genuinely passionate about delivering exceptional patient care.

Our specialist practice focuses on reconstructive and cosmetic plastic surgery, providing outstanding patient experiences from initial enquiry through to post-operative care. We offer genuine career progression and a supportive team environment.

Why Join Our Plastic Surgery Clinic?

- Work in a respected and growing specialist practice. Our surgeons are committed to providing high quality care to our patients. Our senior surgeon presents both nationally and internationally and is committed to education within this profession.
- Be part of a close-knit, supportive team. We have a large team with some members having been with the clinic for over 20 years. Enjoy variety and genuine career development opportunities. The clinic is accredited and strives to consistently improve the delivery of service.
- Make a meaningful difference in patients’ lives daily.



Build strong relationships with both long and short term patient journeys.

About the Role

- Managing high-volume telephone, email, and online enquiries for surgical and non-surgical procedures
- Welcoming patients and delivering a warm, professional first impression
- Scheduling consultations, procedures, and follow-up appointments
- Coordinating full patient journeys from enquiry to post-operative care
- Supporting Plastic Surgeons during consultations (including clinical scribing)
- Patient triage and clinical photography
- Administrative support and processing billing including Medicare claims

About You

- Passion for creating outstanding patient experiences
- Warm, qualified communication style with excellent interpersonal skills
- Strong organisational and time management abilities
- Exceptional attention to detail and accuracy
- Proactive "can-do" attitude and ability to remain calm in a busy clinic
- Advanced Microsoft Office skills
- Professional presentation
- Previous experience as a Medical Receptionist in a specialist practice
- Background in cosmetic medicine, plastic surgery, or beauty therapy
- Medicare billing and private health claims experience
- Familiarity with practice management software

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📌 Medical Receptionist / Patient Coordinator – Plastic Surgery Clinic (Queensland)
🏢 The Layt Clinic
📍 Queensland