About the Role
Customer Experience Manager | Dan Murphy's Chelsea Heights
If customer satisfaction was a competition, you'd be the winner. As one of our Customer Experience Managers, you'll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan's!
We're looking for a passionate people leader who has a genuine desire to make better happen for themselves and others through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick‐start a career adventure with Dan Murphy's.
Role
Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth.
Encourage the team to invest in education and dream big about their careers.
Lead in-store tasks, delivering regular coaching and mentoring to store teams to inspire continuous improvement.
Create an environment that is inclusive and celebrates diversity.
Build a culture centred around understanding the community,



utilising customer feedback as a pillar in decision making.
What We're Looking For
Use initiative and intuition to understand and inspire the team.
Passionate about people development and motivating others to dream big and reach their potential.
Experience in a rapid‐paced environment with forward‐thinking decision making.
Bring energy, authenticity and uphold the right thing for the team, customers and community.
Use an inspiring and collaborative communication approach to drive team commitment.
Perks
Exclusive discount card for Dan Murphy's, BWS and other Endeavour Group brands including ALH pubs. Partners with Woolworths for additional discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support, an Employee Assistance Program offering support services.
Growth prospects within Dan Murphy's and the wider Endeavour Group network.
Additional Information
Candidates will be required to complete a functional screening assessment as part of the recruitment process.
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📌 Customer Experience Manager Dan Murphy's Chelsea Heights Hobart
🏢 Dan Murphy'S
📍 Hobart