At WMS Tax & Advisory, our people are at the heart of everything we do. As one of the Gold Coast's leading accounting firms, we're proud of a culture built on expertise, collaboration, and genuine care, for one another and for our clients. We believe great outcomes come from empowered people who enjoy what they do.

Led by Managing Partner Stephen Holmes, WMS is a 5-partner firm with over 70 talented professionals working across tax, business advisory, and superannuation. Our size gives us depth and capability, while our culture ensures you're known, supported, and valued.

- Flexible work - We understand not everyone has the same schedules and responsibilities. We empower our employees by offering flexible schedules and hybrid remote/office working arrangements.
- Health and Wellbeing - We promote a healthy work environment through regular wellbeing initiatives and events led by our wellness committee. Our "dress for your day" approach allows you to find the balance of comfort and professionalism as needed.
- Career Development - We support our staff in their career development and professional development requirements through ongoing technical training, mentoring, and access to industry experts. We encourage continuous learning and provide opportunities to expand your skills within a professional services environment.

Who We're Looking For

We're seeking a motivated and enthusiastic Client Services Officer to join our team. This role is ideal for someone starting their career in administration or qualified services.

You will be organised, eager to learn, and enjoy working in a collaborative team environment. Most importantly, you'll have a positive attitude, strong attention to detail, and a willingness to help wherever needed.





What you'll be doing:

- Greeting clients and visitors and creating a welcoming first impression.
- Providing reception coverage, including lunch breaks and afternoon reception duties.
- Answering and directing phone calls and managing general enquiries.
- Processing incoming client, legal, and general correspondence in a timely manner.
- Managing incoming and outgoing mail and coordinating couriers.
- Assisting with scanning, filing, document management, record keeping, and maintaining accurate client records.
- Supporting the team with a range of administrative and office coordination tasks.
- Assisting with scheduling meetings and maintaining calendars.
- Ordering office supplies and helping maintain office facilities.
- Maintaining databases and ensuring records are accurate and up to date.
- Assisting with administrative projects and continuous process improvements.
- Maintaining common staff areas, including kitchens, meeting rooms, and supply stations.
- Ensuring all tasks are completed efficiently, accurately, and within required timeframes.

About You

- Previous experience in an administrative or reception role is highly regarded
- Robust attention to detail and organisational skills
- Excellent communication and interpersonal abilities
- Comfortable working independently and as part of a team
- Proficient in Microsoft Office Suite and general office systems
- A proactive and positive approach to workplace responsibilities

At WMS we value all types of diversity and include everyone as part of our firm's "One Team" value. If at any stage of the recruitment process you would like us to make reasonable adjustments to accommodate you, please let us know.

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📌 Client Services Officer (Queensland)
🏢 WMS Tax & Advisory
📍 Queensland