Company Overview
Aero Defence Pty Ltd is proud to be one of Australia's trusted partners in the aerospace and defence industry. With a reputation built on reliability and excellence, we continue to grow rapidly and are looking for a motivated, enthusiastic individual to join our team as a Customer Service Representative.
This is your chance to be part of a supportive team culture, enjoy real prospects for career growth, and make an impact within a dynamic and successful business.
Position Overview
We are on the lookout for a highly organised, proactive, and customer-focused professional who thrives in a fast-paced workplace, who embraces a busy workload. As a Customer Service Representative, you'll play a key role in keeping our operations running smoothly while delivering exceptional service to our valued clients.
If you enjoy problem-solving, love being the "go-to" person, and take pride in ensuring every customer has a positive experience, then this is the role for you!
Key Responsibilities
Be the friendly point of contact for clients and visitors, handling enquiries with professionalism and care.
Answer, direct, and manage phone calls while taking clear and accurate messages.
Process email and website orders promptly and accurately.




Keep customers updated on product and order status, ensuring communication is always timely and clear.
Resolve issues with a positive, solutions-focused approach.
Support the team with administrative tasks and assist on projects as needed.
Work collaboratively across departments to keep everything running seamlessly.
Qualifications
Experience in customer service (aerospace or defence industry experience is a bonus, not a must!).
Confident using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
SAP Business One knowledge (desirable, but not essential).
Excellent communication skills – both written and verbal.
Strong organisational skills with the ability to juggle multiple priorities.
Attention to detail and a knack for solving problems.
A proactive, team-oriented attitude with a focus on delivering great customer experiences.
What We Offer
Competitive salary package.
Genuine opportunities for professional growth and development.
A supportive, fun, and rapid-moving team environment.
A company culture that values people, collaboration, and success.
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📌 Customer Service Representative Queensland
🏢 Aero Defence
📍 Queensland