Karuna Hospice Service Ltd ("Karuna") is a community-focused organisation guided by Buddhist principles. Karuna is dedicated to alleviating suffering by fostering choice, agency, and quality of life for all. Through specialised end-of-life care and other holistic supports, we provide compassionate, dignity-centred guidance to individuals, carers, and the broader community. As part of our team, you will help uphold these values with intent and compassion, to empower people to embrace both living and dying, and support them to find peace within.

Do you have a strong background in administration and thrive in versatile, dynamic environments? Are you friendly, approachable, and confident in managing a wide variety of tasks while delivering exceptional service?

Administration Officer to provide reliable and flexible support across the organisation.

What You’ll Be Doing

As a key member of our team, you’ll provide high-quality administrative and customer service support, including:

Managing phones and inboxes, triaging and escalating enquiries appropriately

Supporting records management, scheduling, filing, scanning and reporting

Assisting with audits, stocktakes, registers and compliance-related tasks

Extracting reports and supporting data entry and basic reporting

Providing backfill and cross-team administrative support

Contributing to small administrative projects and identifying opportunities to improve processes

This is a hands-on role perfect for someone who enjoys being proactive, collaborative and purpose driven.

About You

You’re a warm, organised and adaptable administrator who enjoys making things run smoothly behind the scenes. You bring:

Previous experience in administration or office support (reception,



data entry, record-keeping)

Strong customer service skills across phone, email and in-person interactions

Experience handling confidential and sensitive information in line with privacy requirements

Confidence using database systems

Intermediate computer & digital skills in Microsoft 365, SharePoint, Teams, Outlook, Word & Excel

Proven ability to prioritise, manage competing demands and adapt to changing needs

An approachable, respectful communication style aligned with our values of humility, kindness, respect and courage

Experience in healthcare and/or community services, small project or process improvement experience and a qualification in business or similar would be highly regarded.

Why Karuna

Karuna is a place where people matter. Every conversation, every service, every step we take is grounded inhumility, kindness, courage, and respect. Join a team that values human connection and works with purpose to support carers through every stage of their journey.

Meaningful, client-centered palliative care.

Supportive, values-driven team culture.

The successful applicant will have the opportunity to access:

Not-for-profit salary packagingbenefits to increase your take home pay

Employee Assistance Program (EAP)for you and family members

Apolice checkwill be required for this role - we'll coordinate it and cover the cost.

A currentQueensland Driver's Licence Class Cis required for this role.

At Karuna, we're proud to be an equal opportunity employer. We're committed to building a diverse and inclusive team where everyone feels respected, valued, and supported. We welcome people of all backgrounds and ensure fair treatment throughout every stage of employment.

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📌 Administration Officer (Queensland)
🏢 Karuna Hospice Services
📍 Queensland