We're looking for a people-focused Operations Manager to lead our Live Easy team in South Australia. If you're passionate about support teams to thrive, delivering exceptional customer experiences and making a meaningful difference in people’s lives, we'd love to hear from you.

Through Live Easy, we're transforming home care through our innovative Live Easy Buddy model, giving every customer one dedicated point of contact who they can rely on.

Whether your experience comes from aged care, disability, healthcare, community services, customer operations, or another service-focused industry, we welcome applicants who are motivated by people, leadership and are ready to make a genuine impact.

At Scalabrini Communities, we believe everyone deserves to age with dignity, independence, purpose and connection. Join us and help shape the future of home care for older Australians.

About the Role

You will:

- Lead the day-to-day operations of Live Easy team in South Australia.

- Support and develop a connected, engaged team that is empowered to deliver exceptional experiences and positive outcomes for customers.

- Provide leadership and oversight to ensure the Live Easy Buddy model remains embedded in day-to-day service delivery.

- Drive workforce planning, recruitment and onboarding to build a stable, engaged and capable workforce.

- Oversee customer experiences, including onboarding, service delivery, issue resolution and feedback.

- Identify opportunities for growth, community engagement and strategic partnerships.

- Monitor operational performance and contribute to continuous improvement initiatives.





- Ensure services are delivered efficiently, sustainably and in line with organisational goals.

- Provide regular reporting and insights to support decision-making and service growth.

What We're Looking For

We're looking for someone who is passionate about creating positive experiences for customers and teams.

You'll be someone who:

- Leads with empathy, accountability and integrity.

- Builds robust, engaged and collaborative teams.

- Enjoys solving problems and finding better ways of working.

- Balances people-focused decision-making with operational outcomes.

- Communicates confidently with customers, staff and stakeholders.

- Thrives in a dynamic environment and embraces change.

- Is motivated by making a meaningful difference in people's lives.

We recognise that great leaders come from a variety of backgrounds. We welcome applicants who can demonstrate strong leadership, people management and operational expertise, with transferable skills gained in areas such as aged care, disability services, healthcare, community and human services, customer service operations, not-for-profit organisations, hospitality and other service-based industries, or other operational leadership environments.

Skills and Experience





- Experience leading people, operations, customer service or service delivery.

- A commitment to delivering positive experiences for customers, employees and stakeholders.

- The ability to build strong relationships, communicate effectively, and bring people together and support them to achieve shared goals.

- Strong organisational, planning and problem-solving skills, with the ability to manage competing priorities.

- Experience managing budgets, resources or operational performance will be highly regarded.

Essential Requirements

- Current Driver's Licence and access to a reliable vehicle

- Comprehensive motor vehicle insurance

Why Join Scalabrini Communities?

- Salary packaging to help increase your take-home pay.

- 6 days of paid Family Leave each year, in addition to annual leave.

- Be part of a supportive, collaborative and values-driven team where people feel valued, connected and empowered to do their best work.

- Lead an innovative service that is transforming home care for older Australians.

- Make a meaningful difference in the lives of customers and their families every day.

- We’re recognised as an Xref Engage Best Workplace for the fourth consecutive year, achieving an employee engagement score of 84.2% and staff turnover of just 9%, well below the industry average.

If you're looking for a rewarding leadership opportunity where you can develop people, create great customer experiences and make a lasting impact in your community, we'd love to hear from you.

📌 Operations Manager (Adelaide)
🏢 Scalabrini Communities
📍 Adelaide