Cessnock Print Place provides design and print services to clients across the Hunter Valley region, working across in-house digital and wide-format print, outsourced trade print, and finishing.

About our business

Cessnock Print Place provides design and print services to clients across the Hunter Valley region, working across in-house digital and wide-format print, outsourced trade print, and finishing.

About the role

This role owns the client relationship on print jobs from first enquiry through to delivery. You will take briefs, quote jobs, coordinate production (both in-house and outsourced), and keep clients updated every step of the way. Alongside this, you will do some pre-press design work and, on a smaller scale, jump onto the print floor and finishing equipment as the team needs.

This is a small team, and the role reflects that. You will spend most of your time on client coordination and quoting, some of your time on basic design, and occasionally lend a hand with print production and finishing.

This role is Full Time, Monday to Friday, 9.00am to 5.00pm. Classified under the Graphic Arts, Printing and Publishing Award 2020, Level 5.

Key Responsibilities

Client & Quoting (the core of the role)

- Take briefs directly from clients, in person, by phone, or by email, and work out what they actually need
- Recommend best paper/print solution to customers for their print projects.
- Prepare quotes for straightforward jobs, and pull together costings for larger jobs in coordination with the team
- Follow up on outstanding quotes, artwork approvals, and proof sign-offs
- Liaise with remote staff (designer and admin assistant) on design and print orders, double checking their output




- Keep clients updated on job status, delays, and readiness for collection or delivery
- Manage jobs through production, whether in-house or outsourced, to make sure deadlines are met
- Check finished jobs for quality before they go out the door
- Log job details accurately in our system from the outset

Design (approximately 20% of the role)

- Carry out artwork adjustments and pre-press preparation
- Complete simple layout jobs
- Work primarily in the Adobe Suite; this role does not require senior creative design skills

Print Floor & Finishing (as required)

- Use print and finishing equipment, including trimmer, and hole-drill, if and when the team needs extra support (appropriate training will be provided)
- Build familiarity with our digital press and wide-format equipment over time

General

- Notify management of any concerns with clients or job progress
- Self-manage workload to keep jobs on track
- Work with the wider team to problem-solve as challenges come up

Type of Person

- Organised and process-driven
- Good with numbers and spelling
- Calm and capable when juggling interruptions in a rapid-paced environment
- Comfortable owning a client relationship end to end, not just processing a request
- Genuinely adaptable; this role is not a narrow lane and will move between coordination, design, and print floor support as needed

Requirements

- Experience in a customer service, coordination, or account management role
- A degree or formal qualification in graphic design is not required
- Print or design experience is a strong asset, not a hard requirement
- Comfortable learning new software and systems

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📌 Print Coordinator (Cessnock City Council)
🏢 Cessnock Print Place
📍 Cessnock City Council