Job Description

Senior Business Analyst driving travel system transformation through requirements gathering, process improvement, and stakeholder engagement.

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27th July, 2026

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Company Description

/n Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, data, digital transformation, business applications, and customer experience platforms.

/n We partner with major organisations to build high-performing technology teams and deliver innovative solutions that improve operational efficiency, customer engagement, and business outcomes.

/n The Role

/n We are seeking an experienced Senior Business Analyst to join a major transformation program focused on implementing and enhancing next-generation travel booking systems.

/n This is a highly collaborative role where you will work across business and technology teams to capture requirements, analyse business processes, and drive the successful delivery of digital solutions. You will play a critical role in ensuring stakeholder needs are understood, documented, and translated into outcomes that support strategic business objectives.

/n The ideal candidate will bring strong business analysis expertise, exceptional stakeholder engagement skills, and experience working within agile delivery environments. Experience within travel, tourism, retail, or other internet-scale organisations will be highly regarded.

/n Key Responsibilities

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- Gather, analyse, and document business requirements, translating them into user stories, acceptance criteria, and functional specifications within agile software delivery teams.

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- Conduct stakeholder interviews, workshops, and discovery sessions to understand business needs, challenges, and opportunities for improvement.

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- Develop business process models, use cases, process flows, and business requirements documentation to support solution design and delivery.

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- Collaborate closely with business stakeholders, product owners, and technical teams to ensure project objectives align with strategic business goals.

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- Facilitate communication and understanding between business and technology teams throughout the project lifecycle.

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- Identify opportunities to optimise business processes and support business process re-engineering initiatives.

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- Participate in solution design activities and contribute to the development of innovative and efficient business solutions.

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- Support user acceptance testing (UAT), ensuring delivered solutions meet business requirements and customer expectations.

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- Develop and maintain system documentation, process guides, training materials, and operational procedures.

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- Provide leadership and guidance within project teams to ensure successful delivery of customer requirements and business outcomes.

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- Assist with change management activities and support the successful adoption of current systems and processes.

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- Contribute to continuous improvement initiatives across business analysis practices, delivery approaches, and stakeholder engagement processes.

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27th July,



2026

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Company Description

/n Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and Current Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, data, digital transformation, business applications, and customer experience platforms.

/n We partner with major organisations to build high-performing technology teams and deliver innovative solutions that improve operational efficiency, customer engagement, and business outcomes.

/n The Role

/n We are seeking an experienced Senior Business Analyst to join a major transformation program focused on implementing and enhancing next-generation travel booking systems.

/n This is a highly collaborative role where you will work across business and technology teams to capture requirements, analyse business processes, and drive the successful delivery of digital solutions. You will play a critical role in ensuring stakeholder needs are understood, documented, and translated into outcomes that support strategic business objectives.

/n The ideal candidate will bring strong business analysis expertise, exceptional stakeholder engagement skills, and experience working within agile delivery environments. Experience within travel, tourism, retail, or other internet-scale organisations will be highly regarded.

/n Key Responsibilities

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- Gather, analyse, and document business requirements, translating them into user stories, acceptance criteria, and functional specifications within agile software delivery teams.

/n

- Conduct stakeholder interviews, workshops, and discovery sessions to understand business needs, challenges, and opportunities for improvement.

/n

- Develop business process models, use cases, process flows, and business requirements documentation to support solution design and delivery.

/n

- Collaborate closely with business stakeholders, product owners, and technical teams to ensure project objectives align with strategic business goals.

/n

- Facilitate communication and understanding between business and technology teams throughout the project lifecycle.

/n

- Identify opportunities to optimise business processes and support business process re-engineering initiatives.

/n

- Participate in solution design activities and contribute to the development of innovative and efficient business solutions.

/n

- Support user acceptance testing (UAT), ensuring delivered solutions meet business requirements and customer expectations.

/n

- Develop and maintain system documentation, process guides, training materials, and operational procedures.

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- Provide leadership and guidance within project teams to ensure successful delivery of customer requirements and business outcomes.

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- Assist with change management activities and support the successful adoption of new systems and processes.

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- Contribute to continuous improvement initiatives across business analysis practices, delivery approaches, and stakeholder engagement processes.

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What You/'ll Need

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- Proven experience in a Senior Business Analyst or similar role, with a minimum of 5 years' business analysis experience.

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- Extensive experience across core business analysis disciplines, including requirements elicitation, user story development, use case modelling, acceptance criteria definition, process analysis, and business documentation.

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- Strong understanding of agile delivery methodologies and working within cross-functional software development teams.

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- Experience facilitating stakeholder workshops, interviews, requirements gathering sessions, and virtual meetings.

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- Strong analytical, problem-solving, and critical-thinking skills with the ability to translate complex business needs into practical solutions.

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- Excellent written and verbal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.

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- Strong documentation skills, including business requirements, process maps, functional specifications, and training materials.

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- Experience in business process improvement, process re-engineering, and organisational change initiatives.

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- Exceptional organisational and time-management skills with strong attention to detail.

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- Strong business acumen and the ability to influence decision-making across multiple stakeholder groups.

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- Experience working within travel, tourism, retail, eCommerce, or other large-scale digital environments is highly desirable.

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- Knowledge of travel booking systems, customer journeys, and digital commerce platforms is advantageous.

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Desirable Skills

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- Business Analyst certification or formal Business Analysis qualification.

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- Experience working with Microsoft Dynamics 365 Business Central.

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- Experience supporting digital transformation, customer experience, or enterprise systems implementation programs.

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- UI/UX analysis or customer experience design experience.

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- Experience developing customer journey maps, process models, and service blueprints.

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- Knowledge of business process modelling tools and requirements management platforms.

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- Experience working within enterprise-scale transformation or technology modernisation programs.

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- Understanding of change management, training, and business readiness activities.

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Why Join Us?

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- Work on a significant transformation initiative delivering modern travel booking capabilities.

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- Play a key role in shaping business processes, customer experiences, and technology outcomes.

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- Partner with senior stakeholders across business and technology teams.

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- Contribute to innovative digital solutions that improve customer and operational experiences.

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- Work within a collaborative, agile environment focused on delivery excellence and continuous improvement.

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📌 Senior Business Analyst - Travel Domain (Gold Coast)
🏢 Showtime Consulting
📍 Gold Coast