Job Description

MYtech Consulting Services is a growing IT service provider, providing services to public and private sector clients. We are seeking a skilled and experienced Technical Analyst for a fixed-term contract within NTG until June 2027.

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Key Duties and Responsibilities:

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- Methodically investigate, analyse, review and document for the purpose of improving processes, systems and tools.

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- Develop implementation plans for complex requests for change and evaluates risks to the integrity of the service environment inherent in the proposed implementations.

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- Diagnose and resolve complex technical problems in consultation with clients, external service providers and vendors.

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- Provide level two and three support to users/support team members to minimise user/system down time ensuring that appropriate action is taken to anticipate, investigate and resolve problems.

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Essential Skills and Experience:

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- Experience with Linux and Windows, or ability to acquire quickly, and demonstrate a broad knowledge in IT Infrastructure,Security management, Networks and database administration skills.

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- Experience in configuring, managing and supporting complex information systems including drafting support documentation and reviewing, designing and implementing process improvements

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- High level skills in systems analysis, including user requirements, technical specifications, implementation and maintenance.

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- Proficiency in Atlassian Server to Cloud migrations, including evaluating plugin app requirements, integrations, feature capabilities, conducting security assessments and developing and executing migration plans.

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- Well-developed conceptual and analytical skills and ability to apply research, theories and evidence-based feedback and concepts necessary for generating effective solutions to support successful outcomes.

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- Experience with assessing/evaluating risks and investigating, defining and resolving complex issues.

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- Attend out-of-hours work as required.

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Desirable Skills and Experience:

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- Relevant tertiary qualification and ITIL qualification and / or competency at the Skills Framework for the Information Age (SFIA) level 5.

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- Experience delivering level two and three technical supports for Docker and Atlassian environments, including Jira, Confluence, Bitbucket and Bamboo.

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Personal Qualities required of Candidate(s):

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- Ability to identify the relationship between organisational goals and operational tasks, clearly communicate decisions,reasoning, goals and objectives and understand the work setting and its influences to initiate and develop relevant goals, strategies and work plans.

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- Well-developed cross-cultural communication, influencing and interpersonal skills with the ability to build and sustain productive relationships with a network of people from diverse backgrounds internally and externally.

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- Ability to think analytically and research widely, to identify solutions and resolve issues and to initiate and promote action supporting continuous improvement including being accountable for supporting and maintaining work products.

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- High level ability to be flexible and manage change in an environment of continuous improvement and change.

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- Behaves in a respectful and professional manner, maintaining high integrity and transparency when delivering work.

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- Services Personnel are also expected to abide (and confirm they will) by the DCDD Corporate Values of Honesty,Professional, Respectful, Accountable and Innovative

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Clearance Requirements:

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- National Police Clearance Required

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- PF166 Required

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If this sounds like you,We look forward to receiving your application.

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📌 Technical Analyst (Darwin)
🏢 MYtech Consulting Services
📍 Darwin