Job Description
Join or sign in to find your next job
/n
Join to apply for the Implementation Specialist role at Xemplo
/n
3 days ago Be among the first 25 applicants
/n
Join to apply for the Implementation Specialist role at Xemplo
/n
Join Xemplo, a leading provider of workforce management SaaS software, expanding globally. As a key member of our Enablement Team, you'll drive customer success by ensuring seamless adoption, implementation, and configuration of the Xemplo suite.
/n You will work with a diverse and talented group of professionals globally. Headquartered in Sydney, Australia, the right qualified will have the opportunity to work remotely, interfacing to a dedicated tight knit implementation team.
/n Your previous experience working for a SaaS Provider of Payroll and/or HR Management Software with strong technical experience and a desire to problem solve, investigate and manage solutions will empower you for success in this role.
/n What You'll Do (Your Responsibilities)
/n
/n
- Build and maintain strong internal and external relationships.
/n
- Collaborate with business end users, customers, and our dedicated product development team.
/n
- Leverage technical and product expertise to meet customer requirements within defined statements of work.
/n
- Deliver timely, customer-focused implementation outcomes using established systems and processes, utilising contemporary training and collaboration software and solutions.
/n
- Work independently on implementation projects utilising the input and assistance of team members when required.
/n
- Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
/n
- Problem-solve and troubleshoot to diagnose technical issues, aiming for first time resolution
/n
- Support colleagues to promote learning and drive effective and efficient practices
/n
- Ensure successful delivery of Xemplo to new customers
/n
- Ensuring company standards and procedures are followed.
/nEssential Who You Are (Your Experience)/n
/n
- At least 5 year's experience working with or supporting HR, Payroll, or Time and Attendance solutions
/n
- Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
/n
- Previous experience as an Implementation Specialist.
/n
- Experience working independently on client projects, using your initiative to find and develop solutions for clients.
/n
- Previous experience working with a SaaS Product Team refining requirements and communicating client requirements and challenges.
/n
- Robust technical and analytical aptitude, specifically in the area of complex, enterprise software applications
/n
- Proven track record of successfully leading customers to a smooth and timely go-live.
/n
- Capable of prioritising key deliverables in line with client expectations and deliverables.
/n
- Technically adept, quick to learn, and adaptable in a supportive team environment.
/n
- Delivery-focused with excellent interpersonal skills to engage customers effectively.
/n
- Prior technical/system support experience in a customer-facing role.
/n
- Solutions focused with strong problem-solving skills.
/n
- Exceptional analytical, communication and teamwork skills.
/n Preferred/n
/n
- A confident and professional communication style, both verbal and written.
/n
- A can-do attitude in a rapidly growing and evolving space.
/n
- Resilience and the ability to multitask without compromising quality.
/n
- Work independently and have a solution driven work ethic.
/n
- Highly customer and service orientated attitude.
/n
- Aptitude to take ownership of tasks assigned.
/n Why Xemplo? Be part of a tight-knit, growing team shaping the future of workforce management globally./n
/n
Seniority level
/n
/n
Seniority level
Not Applicable/n/n
Employment type
/n
/n
Employment type
Full-time/n/n
Job function
/n
/n
Job function
Other/n
Industries
Human Resources Services/n/n
Referrals increase your chances of interviewing at Xemplo by 2x
/n
Get notified about recent Implementation Specialist jobs in Sydney, New South Wales, Australia.
/n
Sydney, New South Wales, Australia 5 days ago
/n
Sydney, New South Wales, Australia 6 days ago
/n
Sydney, New South Wales, Australia A$110,000.00-A$140,000.00 5 days ago
/n
Sydney, Current South Wales, Australia 2 weeks ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Product Implementation Specialist (Associate)
/n
Sydney, New South Wales, Australia A$100,000.00-A$155,000.00 2 days ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Millers Point, Current South Wales, Australia 1 week ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Payroll Implementation Specialist - 12 month contract
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Sydney, New South Wales, Australia 3 days ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Sydney, Recent South Wales, Australia 2 weeks ago
/n
Sydney, Current South Wales, Australia 4 days ago
/n
Sydney, New South Wales, Australia 4 days ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Senior Product Implementation Specialist (Manager)
/n
Sydney, New South Wales, Australia 3 days ago
/n
Sydney, New South Wales, Australia 3 weeks ago
/n
Senior Product Implementation Specialist (Senior Manager)
/n
New Business Sales Specialist, Google Workspace
/n
Sydney, New South Wales, Australia 4 days ago
/n
St Leonards, New South Wales, Australia 2 days ago
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
Senior Implementation Lead - Payroll Software
/n
Sydney, New South Wales, Australia 2 weeks ago
/n
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
📌 Implementation Specialist (Darwin)
🏢 Xemplo
📍 Darwin