APM is seeking a Customer Service Officer (Communities) in Melbourne to be the frontline for our valued customers across sites.
You will schedule appointments, resolve queries, de-escalate challenging interactions, and ensure every contact leaves a positive impression using telephony and CRM systems.
The role requires experience with KPIs, solid communication, empathy, and problem-solving.
You'll thrive in a rapid-paced environment and contribute to a team-oriented multi-site team within the APM
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📌 Customer Experience & Scheduling Specialist Melbourne (Australia)
🏢 Apm
📍 Australia