What You'll Do RESPONSIBILITY 1: Customer Relationship Ownership Serve as the primary relationship owner and trusted advisor for a portfolio of APAC customers.
Deeply understand your customers' business goals, enabling you to identify prospects for expanded value and deeper engagement.
Manage relationships with key stakeholders across Enablement, Sales, Marketing, Operations, Finance, and IT at all organizational levels (ATL, OTL, BTL).
Lead and deliver critical customer milestones, including Mutual Success Plans, Solution Health Reviews, and Strategic Business Reviews.
Ensure renewal success, identify expansion opportunities, and mitigate churn risk.
RESPONSIBILITY 2:



Strategic Account Planning Collaborate with customers to create and execute mutual success plans aligned to business outcomes.
Analyze your portfolio to identify risks, opportunities, and priorities for maximum impact.
Drive customer adoption and engagement to ensure tangible ROI and platform advocacy.
Coordinate with internal teams, including Deployment Consultants, TAMs, Support, and Skilled Services, to optimize solutions and resolve challenges.
Help customers mature their enablement programs, translating business goals into measurable success outcomes.
RESPONSIBILITY 3: Technical Guidance

📌 Sr Customer Success Manager, Anz New South Wales
🏢 Highspot
📍 New South Wales