Join the SOILCO Group and grow with The Life-Giving Soil Company!

As part of the SOILCO Group, you will benefit from the supportive, close-knit environment, along with the expanded resources and opportunities of a larger organisation. With a strong reputation for quality and service, specialising in the extraction, landscape supply, processing, sourcing, and delivery of a broad range of soils, making us a key supplier to the landscaping industry.

SOILCO is an industry leader in organics recycling, producing quality assured soil, compost and mulch products. SOILCO specialises in the design, construction and operation of innovative organics recycling facilities that convert organic waste into quality assured products. Our proven technologies transform organics into products that regenerate and give life to soil, providing customers with sustainable, reliable and cost-effective solutions. We proudly enable the circular economy by harnessing the power of people and technology.

The Role

We are currently seeking a highly organised and customer-focused Sales Support Coordinator to join our Commercial team. This is a full-time permanent role based at our office in Kembla Grange.

This is a diverse role that combines customer service, sales administration, CRM management, reporting and operational support, making it ideal for someone who enjoys variety and thrives in a quick-paced environment.

Working closely with the National Sales Manager and cross-functional teams, you will play a key role in delivering exceptional customer experiences while supporting the smooth operation of our commercial and customer service functions.

Reporting to the National Sales Manager, you will:

- Deliver exceptional customer service via phone, email and online enquiries.
- Process customer orders, quotations and service requests.
- Manage shared customer service and sales inboxes.
- Maintain customer records across HubSpot and other business systems.
- Prepare sales reports,



dashboards and commercial reporting.
- Support invoicing, procurement portal uploads and general administration.
- Coordinate customer enquiries, FOGO services and operational requests.
- Liaise with customers, contractors and internal teams to resolve issues.
- Support continuous improvement initiatives and business system enhancements.

About You

To be successful in this role, you will have:

- Experience in customer service, administration or sales support.
- Excellent communication and organisational skills.
- Strong attention to detail and the ability to manage competing priorities.
- Experience using CRM systems (HubSpot experience is desirable).
- Intermediate Microsoft Office skills, particularly Excel.
- A collaborative approach and a commitment to providing outstanding customer service.
- Experience within waste management, logistics, transport or a service-based industry will be highly regarded but is not essential.

Position will be available to commence immediately.

Additional Information

SOILCO is committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.

General terms and conditions of employment while employed with SOILCO will be governed by the National Employment Standards (NES).

SOILCO is an Equal Opportunity Employer, and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.

***Only shortlisted applicants will be contacted***

Please note that SOILCO does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.

To get in touch with us or for more information about this position, please contact the People and Culture Team on email at *************@soilco.com.au

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📌 Sales Support Coordinator (Kembla Grange)
🏢 SOILCO
📍 Kembla Grange