Job Type: Full-time

Start Date: ASAP

About Us

SimConnect National is a trusted, market-leading authorised distributor of Telstra Prepaid Telecommunications and IT products. We are growing fast, and we’re looking for a motivated, energetic Customer Service Representative to join our dynamic team right here on the Sunshine Coast. In this role, you’ll be the operational backbone supporting both our valued retail partners and our national sales force.

About the Role

Reporting directly to the Customer Service Manager, you will play a vital role in keeping our back-end operations running like clockwork. This isn't just a phone role—it’s a diverse position spanning inbound/outbound support, order processing, database management, stock control, and warehouse coordination.

If you thrive in a fast-paced environment, love solving puzzles, and genuinely enjoy helping people, you'll fit right in.

Key Responsibilities

Customer Support: Answer inbound calls and enquiries from our diverse retail customer network with professionalism and a smile.

Order Management: Process product orders efficiently via email, phone, and our online platform.

Data Integrity: Maintain accurate, up-to-date entries across MYOB Advanced and our CRM systems.

Problem Solving: Manage product returns and assist customers with swift fault resolutions.

Sales Support:



Act as the internal go-to person for our on-the-ground Sales Representatives.

Logistics & Stock: Assist with warehouse allocations and stock-related tasks to ensure seamless dispatch.

About You

To hit the ground running, you will bring:

Experience: A proven track record in customer support, administration, or call centre environments.

Attitude: A proactive, "can-do" mindset—you are naturally solutions-focused and put the customer first.

Skills: Incredible attention to detail, strong multitasking abilities, and top-tier time management.

Composure: The ability to stay calm, focused, and positive under pressure or when deadlines loom.

Tech Savvy: Solid computer literacy, with preference given to those with MYOB (or similar ERP/CRM systems) experience.

Team Spirit: A reliable, honest, and accountable approach to working within a collaborative team.

Why Join SimConnect?

Growth: Be part of an expanding, stable company with a national footprint.

Culture: Work alongside a friendly, supportive, and genuinely cooperative team.

Location: Enjoy a rewarding career without the daily commute down the highway—work locally in beautiful Coolum Beach.

Development: We believe in promoting from within and offer real opportunities for career growth.

Ready to Apply?

If you're ready to make your next career move, we want to hear from you!

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📌 Customer Service Representative (Coolum Beach)
🏢 SimConnect
📍 Coolum Beach