Location: Ortigas, Pasig City
Salary Range: Php22, - Php23,
JOB OBJECTIVE
Supervises and oversees the Tele-marketing Unit.
DUTIES AND RESPONSIBILITIES
Supervises and oversees the work unit and subordinates to ensure effective completion of their responsibilities.
Establishes work standards, performance measures, goals and objectives
Assigns deliverables/tasks to subordinates
Evaluates work performance, tracks and reviews work progress of subordinates
Provides direction and guidance
Coaches, counsels and motivates subordinates
Recommends personnel action/movement
Interviews prospective employees for the department and recommends hiring
Conducts job orientation and technical trainings
Identifies and recommends training program/seminar for staff development
Recommends disciplinary actions as needed in concurrence with the Immediate Superior
Monitors daily production and releases of the unit
Prepares and sends Daily, Weekly and Monthly Production and Releases Report to the Immediate Superior
Develops call scripts for Tele-marketers' use
Distributes and assigns call leads to subordinates
Implements the business plans, programs and marketing activities designed by the Marketing Group.
Monitors the status of renewal accounts from approval up to releasing of loan
Reviews and checks accounts/documents for credit investigation and approval
Maintains accurate client and contact data in the database
Represents the work unit during Management Committee meeting and other internal/external meetings.
Performs other work-related functions and duties that may be assigned.
JOB SPECIFICATIONS
Preferably with degree in Business Management, Sales or Marketing, or other related course.
With at least two (2) years work-related experience in marketing or sales, one (1) year of which is in a supervisory capacity.
Should have technical marketing skills, relevant product and industry knowledge.
Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills
Should be persuasive, goal-oriented, assertive, creative, cutting-edge, adaptable and analytical.
Has the ability to work under pressure and handle challenging situations.
Computer-proficient.
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