Overview
As a Performance Manager, you'll work closely with Premium staff within our Premium and Credit Team to uplift performance, whilst ensuring the delivery of a customer‐centric and best in class Premium and Credit service. This will be achieved through conducting thorough and in‐depth reviews of reporting and premium work/audits, along with coaching and mentoring staff.
Responsibilities
Support compliance with WorkSafe requirements through assurance and audit activities.
Drive improved performance across key Premium and Credit measures.
Enhance operational consistency, governance, and risk management.
Build capability within the Premium and Credit teams through coaching and support.
Partner with stakeholders to develop, deliver, and evaluate training solutions for the Premium team.
Qualifications
Workers Compensation/Premium and Credit Management experience preferred.
Knowledge of general business and administrative practices.




Excellent customer service skills.
Excellent communication and interpersonal skills.
PC literate – Database and Microsoft Office.
Outstanding leadership skills.
Coaching and mentoring experience.
Time management and organisation skills.
Perks
Attractive remuneration packaging & hybrid work arrangements including Work from Home.
Paid Parental Leave to support your family life.
Reproductive leave.
A friendly, cooperative and supportive working setting.
Opportunities for ongoing education and development, as well as career progression.
Corporate health insurance discounts, wellness programs and additional leave options.
Discounts and cash‐back offers from hundreds of retailers.
Birthday leave – take a day off during your birthday month as a gift from GB!
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📌 Performance Manager Melbourne (Australia)
🏢 Arthur J. Gallagher (Ajg
📍 Australia