Virgin Australia, Brisbane based (Sydney considered), is seeking a Customer Advocacy Specialist to join our Customer Advocacy team.
You will resolve complex customer cases, influence outcomes and balance regulatory considerations with commercial needs.
In this role you will work closely with senior leaders and cross-functional teams to deliver fair, balanced resolutions, manage sensitive matters and identify prospects to improve the customer experience.
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📌 Senior Customer Advocacy Specialist – Complex Escalations Queensland (Australia)
🏢 Virgin Australia
📍 Australia
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