- Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
- Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
- Identify high-value use cases that make the platform part of everyday security operations.
- Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
- Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
- Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
- Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
- Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Requirements

- 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- Ability to drive adoption, retention,



technical value realisation, and customer health improvement.
- Skill in translating complex technical concepts into transparent, practical guidance for customers and internal teams.
- Confidence in engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Core Competencies

Demonstrates expertise in customer success management within technical environments, focusing on driving adoption, retention, and measurable value realization in enterprise cybersecurity and cloud solutions. Proficient in translating complex technical concepts into actionable guidance for diverse stakeholders.

Highest-signal resume keywords

- Customer Success Management
- Enterprise Cybersecurity
- Technical Value Realization
- Stakeholder Management
- Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

- Technical Account Management
- SaaS Adoption
- Risk Mitigation Planning
- Technical Health Insights
- Integration Challenges

Soft Skills

- Strong Communication
- Presentation Skills
- Engagement with Technical Leaders

Industry Keywords

- Networking
- Cloud Environments
- Infrastructure
- Security Operations
- Customer Health Improvement

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📌 Technical Success Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne