This is a Workforce Planning & Insights Manager role with Australian Payments Plus based in Sydney, NSW, AU

== Australian Payments Plus ==

Role Seniority - mid level

More about the Workforce Planning & Insights Manager role at Australian Payments Plus

The Game Changers

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.

The Purpose

As the Workforce Planning & Insights Manager, you'll play a pivotal role in ensuring AP+ has the workforce capability, capacity and insights to deliver on its strategic priorities today and into the future. Working in a part time capacity (4 days per week) in a six month max term contract arrangement, you'll lead the operationalisation of our Future Workforce strategy, embedding workforce planning into business decision-making while elevating the maturity of people analytics, reporting and workforce insights across the organisation. By combining strategic workforce planning with data-driven decision making, you'll enable leaders to make informed workforce choices that support sustainable business performance and drive capability uplift across AP+.

Key Outcomes The Role Owns

- Lead the development and implementation of strategic workforce plans aligned to AP+'s business priorities and future capability needs.
- Design and embed workforce planning frameworks,



methodologies and governance that improve workforce decision-making across the organisation.
- Deliver meaningful people, culture and workforce analytics, dashboards and reporting that provide actionable insights to executives and business leaders.
- Establish and continuously improve measurement frameworks, success measures and reporting that enable evidence-based people decisions.
- Translate complex workforce data into clear, compelling insights and recommendations that influence strategic planning and organisational performance.
- Operationalise and embed workforce planning processes, reporting capability and data quality, prioritizing scalable, efficient and automated solutions.
- Partner with key stakeholders to provide trusted specialist advice on workforce planning and people data and insights.

You’ll bring:

We're looking for a commercially minded workforce planning professional who combines strategic thinking with robust analytical capability and enjoys influencing senior stakeholders and building processes and systems from scratch.

- Significant experience in strategic workforce planning, workforce analytics or people insights within a complex organisation.
- Demonstrated success developing workforce frameworks, measurement and forecasting models that support business outcomes.
- Strong experience producing executive-level dashboards, reporting and workforce insights using data visualisation and business intelligence tools.




- Proven ability to translate complex workforce data into practical recommendations that influence strategic and operational decisions.
- Experience establishing cross-functional measurement and reporting disciplines that improve organisational performance.
- Progressive knowledge of workforce planning methodologies, capability assessment, skills forecasting and people data governance and a point of view on how these evolve over time.
- Exceptional stakeholder management and influencing skills, with the ability to build trusted relationships across senior leadership teams.
- Tertiary qualifications in Human Resources, Business, Workforce Planning, Analytics or a related discipline. Experience within financial services or another highly regulated environment will be highly regarded.

AP+ are not partnering with Recruitment agencies for this role.

Applications close COB 31 July 2026.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Payments Plus team will be there to support your growth.

Key Responsibilities

- Leading workforce planning
- Embedding frameworks
- Delivering analytics

Key Strengths

- Strategic workforce planning
- Data visualization
- Stakeholder management
- Workforce analytics
- People data governance
- Human Resources

Why Australian Payments Plus is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.

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📌 Workforce Planning & Insights Manager (City of Sydney)
🏢 Hatch
📍 City of Sydney