As a Tenancy Sustainment Officer, you'll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure.
You'll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse.
You'll ensure referrals are made to the appropriate statutory agencies, co-ordinate multi agency meetings, ensuring residents receive the help and support they need.
This is a Fixed Term Contract until 1st August .
Location: Owl Beech Lodge, Horsham
What You'll Be Doing
Providing structured support to our most vulnerable residents enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.
Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others.
Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy.
This will include making referrals to external agencies and signposting.
You'll regularly review action plans through to case closure.
Visiting residents in their home, complete welfare checks,
making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.
What You'll Need
Experience of working in a front facing customer focused role and Excellent knowledge of housing law, rights of tenants and laws relating to repairs and safeguarding.
An in depth understanding of issues affecting vulnerable people
A Proven track record of developing and building relationships with external providers and with partner organisations.
Valuable negotiating and influencing skills.
A confident individual with exceptional listening and customer service skills.
Excellent communication skills both verbal and written.
The necessary skills to complete support plans, reports and risk assessments.
Ability to organise and prioritise own workload to meet deadlines.
You'll need a full driving licence and access to own vehicle
Please note, in your supporting statement, it is significant that you address how you meet each of the above criteria providing real examples.
Closing Date: Wednesday 5th August at 23:59
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