Job Title: Christmas Experience Area Manager (Seasonal)

Location: Sydney & Surrounds, NSW

Employment Type: Contract / Seasonal (July 2026- January 2027)

Do you LOVE to CREATE MAGIC?

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you love bringing teams together to create magical experiences? If so, we have an exciting opportunity for you to join Scene to Believe as a Christmas Experience Area Manager this festive season.

At Scene to Believe, we create magical photography experiences for families across Australia – including our iconic Santa photography activations in shopping centres nationwide. We're looking for an energetic, people-focused leader to oversee multiple Christmas sets across the Sydney region, ensuring every family who visits us walks away with a memory that lasts a lifetime. You get a direct line to SANTA

This is a seasonal leadership role where no two days are the same. You'll lead frontline teams, manage daily operations, and be the go‑to person for both your teams and centre management – all while helping to deliver the magic of Christmas.

This role is unique, creating memories for people is one of the best experiences in the world.

What You'll Be Doing

Leading & Supporting Teams

- Lead, motivate, and support Site Managers and frontline teams across multiple locations
- Foster a positive, values-led team culture focused on professionalism, accountability, and teamwork
- Model and reinforce high-performance behaviours and a commitment to exceptional customer experiences
- Recruit, onboard, and train seasonal staff (excluding Santa Characters, which are centrally recruited)

Operational Excellence

- Oversee daily operations across multiple Christmas sets, ensuring each site delivers a safe, seamless, and magical customer experience
- Monitor service quality, presentation standards, and customer feedback – taking corrective action where needed
- Act as the operational point of contact for centre management,



resolving issues promptly and professionally
- Ensure all sites comply with company policies, safety standards, and client expectations

Rostering & Workforce Planning

- Oversee the creation and publishing of accurate weekly rosters for all sites in your region, ensuring shifts are fully covered with trained and compliant team members
- Conduct weekly compliance checks to ensure all team members have valid Working With Children Checks (WWCC) and completed mandatory training
- Approve timesheets and ensure submitted hours align with approved rosters
- Proactively identify and resolve coverage gaps before trading hours

Financial & Operational Reconciliation

- Own daily financial reconciliation for each site in your region, ensuring all sales and transactions are reviewed and confirmed
- Investigate variances, missing transactions, or system anomalies promptly
- Reinforce correct POS processes at site level to protect revenue integrity

Safety & Wellbeing

- Enforce WH&S; procedures and monitor compliance across all sites
- Maintain a safe and respectful environment for all team members – addressing physical and psychosocial risks including wellbeing, bullying, and harassment
- Ensure incidents, hazards, and concerns are reported and escalated through appropriate channels

Who You Are

You’re a natural leader who thrives on keeping things running smoothly. You’re calm under pressure, adaptable, and know how to bring out the best in your team. You are fun, Energetic, and playful. Loving Christmas is a plus.

You'll bring:





- Proven leadership experience in a customer-facing environment – retail, events, hospitality, or similar
- Strong communication and interpersonal skills – you know how to keep stakeholders informed and build strong relationships
- Excellent problem-solving abilities – you can think on your feet and find solutions quickly
- Experience with rostering, workforce planning, or team scheduling
- Confidence with financial reconciliation and attention to detail
- A valid driver's licence and access to a reliable vehicle for travel within your assigned area
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

It would be excellent if you also have:

- Experience in event photography, Christmas activations, or seasonal operations
- Experience using rostering or HR systems (e.g., Tanda, Deputy)
- A passion for creating memorable customer experiences

Why Join Scene to Believe?

- Be part of creating the magic of Christmas for families across Australia
- Work in a fast-paced, dynamic, and supportive team environment
- Gain valuable leadership experience in a well-known and loved brand
- Competitive remuneration and the opportunity to work during the most wonderful time of the year
- A workplace that values professionalism, creativity, and care

What We Offer

- Short-term seasonal contract
- Competitive salary: $67,500 – $70,000 per year (pro-rata)
- Supportive team culture with a focus on leadership development
- The opportunity to be part of something truly special – bringing joy to families across the country

Working Arrangement

This role is seasonal, aligned to our peak Christmas trading period. You will be required to work across the Christmas season, with full availability required from approximately October through to late December.

Travel within your assigned region is required, so access to a reliable vehicle is essential.

Working Holiday Visa holders with relevant experience are encouraged to apply.

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📌 Christmas Experience AREA MANAGER (New South Wales)
🏢 Scene to Believe
📍 New South Wales