- Based in Melbourne (Open for Sydney as well)
- 12 months assignment
- Hybrid

Green Light is seeking a skilled Customer Engagement Specialist for a 12-month contract based in Melbourne. The Customer Engagement Specialist plays a critical role in strengthening relationships and driving meaningful engagement across the Financial Services Industry (FSI). This role blends strategic planning, event management, internal communications, and client engagement to support valuable account engagement and market-facing initiatives. The specialist works with the FSI sales community, marketing teams, and senior stakeholders to co‑develop and deliver customer and market engagement strategies, ensuring consistent, high‑quality experiences across priority accounts and industry segments.

Responsibilities

FSI Engagement & Strategy

- Partner with FSI sales teams to drive regular engagement across accounts, ensuring alignment on priorities and activities.
- Co‑develop and execute FSI customer and market engagement strategies, including targeted activations and account‑based initiatives.
- Support high-impact account engagement activities across key financial services clients (banking and insurance).

Sales Plays & Content Development

Coordinate delivery of sales plays with solid project management, ensuring alignment across stakeholders. Collaborate with marketing and SMEs to shape compelling, industry‑relevant customer messaging.

Customer Messaging & Campaigns

Partner with marketing, practice teams, and SMEs to design and execute targeted engagement campaigns. Tailor messaging to the FSI market, ensuring relevance and consistency across channels. Support content development across newsletters, social media, and client communications.

Event Management





Plan and deliver internal and external events aligned to engagement objectives (e.g., customer roundtables, industry events, networking, and client partnership events). Manage end‑to‑end logistics, stakeholder coordination, and post‑event follow‑up.

Internal Communications

Lead and coordinate internal engagement activities such as town halls, team workshops, and newsletters. Drive ongoing social media presence in collaboration with the broader team. Ensure consistent communication of initiatives, updates, and successes across the FSI business.

Client Engagement Material & Presentations

Develop executive‑level client presentations and engagement materials. Support senior stakeholders in articulating value propositions across FSI solutions and services. Contribute to customer‑facing collateral that enhances engagement and supports deal progression.

Sales Enablement

Support practice partners and sales teams with tools, collateral, and enablement materials. Develop reusable assets tailored to FSI opportunities and client conversations. Collaborate with internal and external partners to strengthen sales effectiveness.

Requirements

- Bachelor’s degree in Marketing, Business, Communications, or related field.
- 3–5+ years of experience in customer engagement, marketing, event management, or a related role within Financial Services (banking and/or insurance).
- Proven ability to manage multiple initiatives and deliver in a fast‑paced,



stakeholder‑heavy environment.

About the company

We are an Australian onshore services company that provides technology capability across and Asia. Our services range from day‑to‑day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to or call .

- Based in Melbourne (Open for Sydney as well)
- 12 months assignment
- Hybrid
- Financial Service Industry

Green Light is seeking a skilled Customer Engagement Specialist for a 12-month contract based in Melbourne. The Customer Engagement Specialist plays a critical role in strengthening relationships and driving meaningful engagement across the Financial Services Industry (FSI). This role blends strategic planning, event management, internal communications, and client engagement to support valuable account engagement and market-facing initiatives. The specialist works with the FSI sales community, marketing teams, and senior stakeholders to co‑develop and deliver customer and market engagement strategies, ensuring consistent, high‑quality experiences across priority accounts and industry segments.

#J-18808-Ljbffr

📌 Customer Engagement Specialist (Melbourne)
🏢 Green Light Worldwide
📍 Melbourne